Administrative Assistant – Membership & Audience Services

Maine Tasting Center; Portland (ME); On-site; USD 45,000 - 51,000; Full time

Job summary

Maine Public is seeking two full-time Administrative Assistants to join our Membership team in Portland, Maine. The roles serve as a front desk point of contact and support Membership and Audience Services with email, phones, inquiries, guest reception, data entry, and payments processing.

As we move into our new Portland facility, the successful candidates will help with events, CRM maintenance, and delivering excellent customer service while aligning with our mission-driven values and

Qualifications

• Two years of administrative support or customer service experience.
• High school diploma or equivalent combination of education and experience.
• Excellent verbal and written communications skills.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Experience with database entry, CRM, or constituent databases preferred.
• Must have strong organizational skills and be detail oriented.
• A valid driver’s license is required.

Responsibilities

• Front desk receptionist and main point of contact for visitors.
• Assist with Membership and Audience Services tasks, including responding to emails and phone inquiries.
• Enter data and maintain constituent databases.
• Process member payments and acknowledgements.
• Support events and occasional night/weekend shifts.

Skills

Administrative support

Customer service

Data entry

Outlook

Word

Excel

Driver's license

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Maine Public is seeking two full-time Administrative Assistants to join our Membership team!

Serving as a front desk point of contact in a busy office, this position assists with day-to-day Membership and Audience Services tasks and as a key point of contact for visitors. Work includes providing administrative coverage and audience support including responding to email, answering phones, fielding general inquiries, welcoming guests, troubleshooting member issues and concerns, providing excellent customer service, performing routine data entry and database maintenance, and processing member payments and acknowledgements. This role works some events and the schedule varies as needed, including occasional shifts on nights and weekends.

It’s an exciting time for Maine Public as we are moving into our new Portland facility! As a statewide nonprofit network for public radio and public television, we are building for the future and creating a new center with modern studios for Maine Public Radio, Maine Public Classical, and much of the network’s news operation. The venue will include space for music performances, speakers, screenings, and partnerships with civic organizations.

Job Requirements:

Two years of administrative support or customer service experience, high school diploma or equivalent combination of education and experience; excellent verbal and written communications skills; proficiency and experience with Microsoft Outlook, Word, Excel; experience with database data entry, CRM, or constituent database systems preferred. Must have a high level of organization and be detail oriented. A valid driver’s license is required.

The successful candidate will be dependable, collaborative, and demonstrate a commitment to the mission-driven values of public broadcasting.

The starting hourly rate is approx. $22.75 plus a comprehensive benefits package including healthcare, retirement, paid time off, dental, vision, and other supplemental benefits.

About Maine Public:

We are a non-profit, community-supported public media organization and the sole provider of statewide (and beyond!) public broadcasting coverage. As a statewide PBS/NPR joint licensee, Maine Public serves our communities through our radio, television, educational, and web services. Maine Public provides ideas, information, and lifelong learning to a diverse public. We are also the backbone of Maine’s Emergency Broadcast System. The majority of our services are available to everyone at no charge, and we broadcast a mix of local and national programming, educational programs, news and public affairs shows, documentaries, and arts and cultural programs. With NPR, PBS, and other partners we strive to be the standard bearer for high-integrity journalism and programming.

Every day Maine Public connects the people of Maine and our region to each other and to the world through the open exchange of information, ideas, and cultural content.

Maine Public believes that belonging and inclusion drives our success, and we welcome and encourage candidates from all identities, backgrounds, and abilities to apply. As an equal opportunity employer, we are committed to building inclusive and innovative work environments with employees who reflect our communities. Therefore, we provide employment opportunities to all qualified applicants and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, military status or military service record, genetic information, or any other characteristic protected by applicable law.

Maine Public is committed to the full inclusion of all qualified individuals. As part of this commitment, Maine Public will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department: [e-mail], 1-800-884-1717.