Administrative Assistant/Intake Coordinator

iMind Behavioral Health; Cedar Heights (MD); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Supportive team environment

Career growth opportunities

Job summary

iMind Behavioral Health is seeking an Administrative Assistant/Intake Coordinator to support C&A Services. You will handle front desk duties, client intake, insurance verification, scheduling, and documentation for billing and program operations.

The role emphasizes accurate data entry, HIPAA compliance, and collaboration with clinical and administrative teams to ensure smooth daily operations and high-quality service delivery.

Qualifications

• Minimum 1 year of administrative or customer service experience.
• Strong computer and data entry skills; ability to navigate multiple systems.
• Excellent organizational and time-management abilities; professional communication.

Responsibilities

• Serve as primary point of contact for clients, families, and referral sources.
• Register clients and verify demographics and insurance in EHR systems.
• Schedule assessments, manage provider calendars, and send reminders.
• Ensure documentation accuracy to support billing and reporting.
• Maintain organized, welcoming office environment and coordinate referrals.

Skills

Administrative experience

Customer service

HIPAA compliance

Education

High school diploma

Associate degree preferred

Job description

Administrative Assistant/Intake Coordinator

Imind Health LLC North Englewood, Maryland, United States

About this position

C & A Services Intake Coordinator / Administrative Assistant

Department: Children & Adolescent (C & A) Services
Reports To: Office Manager
Job Type: Full-Time
Compensation:$23-$26

About iMind Behavioral Health

iMind Behavioral Health is committed to providing accessible, compassionate, and high-quality behavioral health services to individuals and families. Our Children & Adolescent (C & A) Services program supports children, adolescents, and families experiencing behavioral health challenges through timely intervention, care coordination, and stabilization services.

We are seeking adetail-oriented, organized, and customer-focused C & A Services Intake Coordinator/Administrative Assistant to support daily program operations, client registration, insurance verification, scheduling, and accurate documentation to facilitate timely billing and quality service delivery.

What You'll Do

Front Desk & Client Services

Serve as the primary point of contact for clients, families, and referral sources.

Answer calls, greet visitors, process referrals, and assist families with intake paperwork.

Explain insurance benefits, eligibility, and coverage information to clients and families.

Maintain organized records and a professional, welcoming office environment.

Client Registration & Insurance Verification

Accurately register clients and enter demographic and insurance information into InSync EHR, Greenspace, and BHL.

Verify insurance eligibility, benefits, and required authorizations.

Ensure consent forms and registration documents are complete and accurate.

Maintain consistent client information across electronic systems.

Scheduling & Program Coordination

Schedule assessments, evaluations, follow-up appointments, and school re-entry meetings.

Manage provider calendars and coordinate appointments through InSync.

Send appointment reminders, monitor attendance, and follow up on missed appointments.

Coordinate referrals and communication between C & A Services and other agency programs.

Review documentation for completeness to support accurate and timely billing.

Monitor billable service entries and identify missing or incomplete documentation.

Apply basic knowledge of medical billing codes and insurance requirements.

Communicate documentation concerns to clinicians and billing staff for correction.

Assist with program reporting, tracking client incentives, and maintaining administrative records.

Support program leadership with additional administrative duties as assigned.

What You'll Need

High school diploma or equivalent required; associate degree in healthcare administration, business administration, or related field preferred.

Minimum1 year of administrative or customer service experience, preferably in healthcare or behavioral health.

Basic understanding of health insurance, eligibility verification, and medical billing procedures.

Strong computer skills, data entry accuracy, and ability to navigate multiple electronic systems.

Excellent organizational, multitasking, and time-management skills.

Strong written and verbal communication skills.

Ability to maintain confidentiality and comply with HIPAA requirements.

Professional demeanor, strong customer service skills, and ability to work collaboratively with clinical and administrative teams.

Preferred Qualifications

Experience with electronic health records (EHR), particularly InSync.

Knowledge of Medicaid, commercial insurance, and behavioral health billing requirements.

Experience with insurance verification, benefits coordination, and medical billing codes.

Previous experience in behavioral health, pediatric healthcare, or youth services.

Familiarity with Greenspace or other outcome measurement platforms.

Bilingual proficiency in English and Spanish is a plus.

Benefits for eligible employees may include:

Medical, dental, and vision insurance

Paid time off

Supportive, team-oriented work environment

Career growth and advancement opportunities

iMind Behavioral Health is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.

#ZR #ID

Salary Information

$23 - $26Hourly Wage