Patient Navigator- Thoracic Surgery

UCLA Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Los Angeles, CA is seeking a patient services liaison to support a physician practice. You will assist patients in accessing system-wide services, coordinate care with physicians, and help streamline referrals. The role emphasizes service, problem-solving, and teamwork within a large academic health system.

The position requires strong communication, empathy, and the ability to manage multiple tasks in a fast-paced environment, with daily interaction across clinicians and staff.

Qualifications

• Must have ability to set priorities reflecting responsibilities.
• Ability to build productive relationships with Faculty, Staff, Admin and patients from diverse backgrounds.
• Ability to manage competing demands and maintain productivity.
• Excellent verbal communication to convey complex problems clearly.
• Ability to interact diplomatically with patients of varying health statuses.
• Ability to provide coverage for Community Clinics as assigned.

Responsibilities

• Act as liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to resources and provide follow-up via telephone and EPIC/Care Connect.

Skills

Prioritization

Relationship building

Managing competing demands

Verbal communication

Diplomacy with patients

Clinic coverage

Tools

Hospital computer systems

PC software

Job description

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Work Schedule

Monday-Friday 8:00am - 5:00pm

Posted Date

10/02/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

Indefinite

Job #

33139

Primary Duties and Responsibilities

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Reporting directly to the Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians.Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect

Salary Range: $31.88-$45.66/hourly

Job Qualifications

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Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
Current/former UC employees are subject to a personnel file review.