Clinical Service Representative I-Peds ID

University of Florida College of Medicine - Jacksonville; Jacksonville (FL); On-site; USD 23,000 - 25,000; Full time

Job summary

University of Florida College of Medicine – Jacksonville is seeking a Clinical Service Representative I-Peds ID to support pediatric and adult outpatient clinics at the Jacksonville Campus. You will handle patient check-in/out, collect payments, verify insurance and coordinate with clinical teams for smooth patient flow.

The role requires a high school diploma and preferred clerical/customer service experience in healthcare, including interactions with HIV/AIDS populations and payors.

Qualifications

• Two to four years clerical/customer service experience preferred, ideally in a health care related industry serving HIV/AIDS population.
• One year experience with third party payors, and computer experience for imputing data and reviewing patient demographic material preferred.

Responsibilities

• Provides first line of support and problem resolution for selected programs and services.
• Provides customer service for patients accessing multi-disciplinary outpatient clinics (at multiple locations) serving pediatric and adult patients.
• Expedites check-in/check-out process by reviewing appointment status to view information regarding appointment and insurance information.
• Collects pre-visit payments and communicates with clinical team members regarding factors impacting the patient visit and general clinic-patient flow.
• Works with integrated patient centered medical home team to provide patient care and perform administrative duties in a friendly and helpful manner.
• Serves as a first-line liaison for internal and external customers, including guests, clients, faculty, staff, students, vendors, and others.
• Greets patients and confirms appointments. Inspects insurance cards or authorization notices.
• Identifies and collects deductibles, co-payments or deposits on services. Explains and satisfies any necessary patient signature requirements.
• Performs CSR duties at multiple clinic locations.
• Makes phone contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Interviews and completes the registration process for patients utilizing the specific service.
• Operates various office equipment and computer systems.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections.
• Performs routine clerical duties for the department- perform other general office and administrative duties, such as filing, receiving and sorting mail.
• Provides administrative support to providers and management staff and assists in organization of clinical service.

Education

High school diploma or equivalent

Job description

Job no: 541241

Work type: Staff Full-Time

Location: Jacksonville Campus

Categories: Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Health Care Administration/Support

Department: 30090000 - JX-PEDIATRICS-JACKSONVILLE

Classification Title

Clinical Service Representative I-Peds ID

Minimum Requirements

High school diploma or equivalent.

Job Description

Provides first line of support and problem resolution for selected programs and services. Provides customer service for patients accessing multi-disciplinary outpatient clinics (at multiple locations) serving pediatric and adult patients, including HIV infected and affected populations. Expedites check-in/check-out process by reviewing appointment status to view information regarding appointment and insurance information. Collects

pre-visit payments and communicates with clinical team members regarding factors impacting the patient visit and general clinic-patient flow. Works with integrated patient centered medical home team to provide patient care and perform administrative duties in a friendly and helpful manner.

Point of Service Operations –Serves as a first-line liaison for internal and external customers, including guests, clients, faculty, staff, students, vendors, and others. Communicates with customers in person, by telephone, email, fax, or postal mail. Greets patients and confirms appointments. Inspects insurance cards or authorization notices. Identifies and collects deductibles, co-payments or deposits on services. Explains and satisfies any necessary patient signature requirements. Performs CSR duties at multiple clinic locations.

Makes phone contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.

Maintains patient scheduling functions and sets patient appointments through established guidelines.

Interviews and completes the registration process for patients utilizing the specific service. Operates various office equipment and computer systems.

Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department- perform other general office and administrative duties, such as filing, receiving and sorting mail.

Provides administrative support to providers and management staff and assists in organization of clinical service. Problem solves issues with registration, schedules, appointments, etc.

Expected Salary

$17-$18/Hr Preferred: Two to four years clerical/customer service experience preferred, ideally in a health care related industry serving HIV/AIDS population. One year experience with third party payors, and computer experience for imputing data and reviewing patient demographic material preferred.

Special Instructions to Applicants

This is a time-limited position. Time limited positions are based on circumstances, such as funding sources, which control the length of time for which the position is available.

Background Check is Required.

University of Florida College of Medicine – Jacksonville: Visit this link to watch the video.

Degrees earned from an education institution outside of the United States are required to be evaluated by a professional credentialing service provider approved by the National Association of Credential Evaluation Services (NACES), which can be found at http://www.naces.org/.

The University of Florida is a public institution and subject to all requirements under the Florida Sunshine and Public Records laws. If an accommodation due to a disability is needed to apply for this position, please call (352) 392-2HRS or the Florida Relay System at [phone] (TDD). Hiring is contingent upon eligibility to work in the US. Searches are conducted in accordance with Florida's Sunshine Law.

Veteran’s Preference

This position is eligible for Veteran’s preference.

Health Assessment Required: Yes

Advertised

03 Sep 2026 Eastern Daylight Time

Applications close

24 Sep 2026 Eastern Daylight Time