Administrative Assistant I - Guest Services

Henry County Schools; McDonough (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry County Schools is seeking an Administrative Assistant - Guest Services to provide frontline support in the Office of the Chief of Staff. You will greet visitors, route calls, and disseminate information with a focus on excellent customer service.

The role requires a high school diploma, strong communication skills, and reliable attendance. This position is based at our McDonough, GA campus and follows the district's salary schedule AS8.

Qualifications

• High school diploma or equivalent required.
• Ability to operate office equipment (computers, printers, copiers).
• Ability to work well with students, parents, staff, and the community.
• Demonstrates integrity, confidentiality, and professional reputation.
• Complies with Ethics for Educators.
• Dependable and punctual attendance.
• Must be present at the worksite.
• Able to stand, walk, and sit for extended periods.
• Able to lift/push/pull up to 50 pounds.
• Good written and verbal communication skills.

Responsibilities

• Provide high-level customer service with internal and external stakeholders.
• Answer calls using established guidelines and route as needed.
• Foster positive relations with the public and district staff.
• Greet and assist visitors; manage sign-in/sign-out.
• Maintain professional workspace; reflect positively on the District.
• Provide first-level information and guidance to visitors/applicants.
• Distribute items for pickup and relay requested information.
• Navigate the HCS website to provide information to stakeholders.
• Process US Mail efficiently and accurately.
• Perform clerical duties as assigned.
• Take on additional duties as needed.

Skills

Customer service

Stakeholder relations

Visitor management

Clerical tasks

Office etiquette

Education

High School Diploma

Tools

Copiers

Printers

Phone system

Job description

Position Title: Administrative Assistant - Guest Services

Division: Office of the Chief of Staff

Reports To: Executive Director, Media & Public Relations

FLSA Status: Non-Exempt

Salary Schedule: AS8

Work Days: 244

Essential Duties:

• 1. Provide the highest level of customer service while interacting with both internal and external stakeholders.
• 2. Use established guidelines for call handling to provide information and/or route calls to appropriate locations.
• 3. Support the relationship between HCS and the general public by demonstrating courteous and cooperative behavior when interacting with stakeholders, visitors, and District staff.
• 4. Greet, assist, and announce visitors. Implement visitor sign-in & sign-out process.
• 5. Maintain a professional workspace which reflects positively on the District in the presence of stakeholders.
• 6. Provide instructions and first level support to visitors/applicants based on best practices.
• 7. Distribute items left for pickup and disseminate requested information.
• 8. Access and navigate HCS website to provide information as needed to both internal and external stakeholders.
• 9. Effectively and efficiently manage US Mail.
• 10. Perform clerical duties as required.
• 11. Perform other duties as assigned

Qualifications:

• 1. Minimum of a High School Diploma or state-approved high school equivalency (HSE), required.
• 2. Ability to successfully operate a variety of office equipment such as computers, printers, copiers, etc.
• 3. Ability to work well with students, parents, staff, and the community.
• 4. Exceptional integrity, commitment to confidentiality, excellent character, and strong professional reputation.
• 5. Ability to abide by the Georgia Professional Standards Code of Ethics for Educators.
• 6. Ability to be regularly, predictably, and reliably at work.
• 7. Ability to be present at the physical worksite.
• 8. Ability to perform tasks involving prolonged periods of standing, walking, and sitting.
• 9. Ability to perform routine physical activities such as bending and lifting/pushing/pulling up to 50
• 10. Vision, hearing, written, and verbal communications are essential factors in performing required tasks.pounds.