Administrative Assistant I Flexible Hours Public Service

State of Wyoming; Rock Springs (WY); On-site; USD 38,000 - 48,000; Full time

Job summary

The Department of Family Services in Wyoming is seeking an administrative support professional to help keep the office running smoothly, process routine paperwork, enter data, and maintain filing systems. You will greet visitors, answer phones, and route inquiries to the appropriate staff.

Required qualifications include a high school diploma and 0–2 years of related experience. The position offers comprehensive benefits, paid leave, and retirement options.

Qualifications

• Knowledge of word processing, spreadsheet, and email programs.
• Knowledge of reviewing and editing documents for accuracy and completeness.
• Knowledge of methods used to deal with the public tactfully.
• Knowledge of telephone etiquette and coordinating telephone and visitor traffic.
• Knowledge of the preparation of records, reports, and correspondence.

Responsibilities

• Processes and reviews routine paperwork and/or enters data into a department log or database.
• Maintains the department records system, including filing, scanning, retrieving, archiving documents, researching files, etc.
• Greets and directs a high volume of visitors, deliveries, and the general public.
• Makes calls and answers telephones and may route calls to appropriate staff.
• With appropriate information, responds to requests for information, makes referrals, and resolves customer complaints. This may involve research or agency-specialized knowledge.
• Performs fiscal functions such as payment and tracking of economic & social services providers.
• The specialized nature of the job may be required to train/guide others in an agency-specific process.

Skills

Word processing

Spreadsheets

Email

Public interaction

Telephone etiquette

Education

High School Diploma

Job description

The Department of Family Services in Wyoming is seeking an administrative support professional to help keep the office running smoothly, process routine paperwork, enter data, and maintain filing systems. You will greet visitors, answer phones, and route inquiries to the appropriate staff.

Required qualifications include a high school diploma and 0–2 years of related experience. The position offers comprehensive benefits, paid leave, and retirement options.