Administrative Assistant – Housing & Program Support

YWCA Central Carolinas; Charlotte, Northern (NC, KY); Hybrid; USD 21,000 - 24,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Life Insurance

Short-term Disability Insurance

9 Paid Holidays and 2 Floater Holidays

403(b) Retirement

YWCA Retirement Fund (7% contribution)

Employee Assistance Program

Free YWCA Fitness Center Employee

Job summary

YWCA Central Carolinas in Charlotte, NC seeks an on-site Administrative Support Specialist for the housing program. You will handle written and phone correspondence, data entry, volunteer coordination, and admissions processes for Women In Transition participants.

The role requires an Associate’s degree, strong organization, experience with Google Workspace and Microsoft Office, and CPR/First Aid certification.

Qualifications

• Minimum Associate’s Degree or equivalent business courses/technical training required.
• Bachelor’s Degree in Social Work, Counseling, Psychology or similar field preferred.
• Minimum of two years of office work experience and experience responding to high volume crisis calls required.
• Exceptional organization skills and comfort with Google Workspace and Microsoft Office programs.

Responsibilities

• Provides on-site administrative support to the housing program through written and phone correspondence, data entry and presentation, volunteer coordination and support.
• Coordinates orientation and admissions process for Women In Transition (WIT) participants.
• Maintains mass communications with participants on events and resources; manages rent and late fee processing; HMIS reporting.
• Responds to inquiries, coordinates referrals and intake scheduling; conducts intake sessions and follows up with applicants.
• Coordinates volunteers and community partners; supports housing workshops and events; tracks participation.

Skills

Google Workspace

Microsoft Office

Education

Associate degree or equivalent

Bachelor’s degree preferred

Tools

HMIS Bitfocus

Job description

YWCA Central Carolinas in Charlotte, NC seeks an on-site Administrative Support Specialist for the housing program. You will handle written and phone correspondence, data entry, volunteer coordination, and admissions processes for Women In Transition participants.

The role requires an Associate’s degree, strong organization, experience with Google Workspace and Microsoft Office, and CPR/First Aid certification.