Administrative Assistant, Game Operations & Strategy

Family Entertainment Group; Itasca (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Employee discounts

FEG Kind community initiatives

Job summary

Family Entertainment Group (FEG) is a leading designer, developer, and operator of family entertainment centers across nearly 90 locations in the U.S. The Administrative Assistant, Game Operations & Strategy, supports day-to-day administrative and operational needs, coordinating with leadership, field operations, vendors, purchasing, and accounting to ensure timely completion of tasks.

The role focuses on calendar coordination, budgeting support, invoice handling, and project tracking, requiring

Qualifications

• 3 years of administrative, operations support, purchasing, or related experience.
• Proficiency with Microsoft 365, especially Excel, Outlook, Word, and PowerPoint.
• Strong organization, attention to detail, and dependable follow-through.
• Clear written and verbal communication with leadership, field teams, and external partners.

Responsibilities

• Coordinate calendars, meetings, travel, and game-related administrative duties.
• Prepare agendas, presentations, spreadsheets, correspondence, and meeting notes.
• Track decisions, owners, and deadlines; follow up and flag items needing attention.
• Maintain department records, project files, and contact information.
• Handle confidential business, employee, vendor, and financial information with discretion.

Skills

Administrative experience

Organizational skills

Communication

Microsoft 365

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

PowerPoint

Job description

Job Type

Full-time

Description

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S

Position Summary

The Administrative Assistant, Game Operations & Strategy, plays a key role in supporting the day-to-day administrative and operational needs of the department. This position serves as a central point of coordination between leadership, field operations, vendors, purchasing, and accounting, helping ensure effective communication and efficient processes. Key responsibilities include coordinating schedules, maintaining accurate records, supporting billing and purchasing activities, and tracking assignments to ensure timely completion.

Key Responsibilities

Administrative & Leadership Support

• Coordinate calendars, meetings, travel, and game-related administrative duties.
• Prepare agendas, presentations, spreadsheets, correspondence, and meeting notes.
• Track decisions, owners, and deadlines; follow up and flag items needing attention.
• Maintain department records, project files, and contact information.
• Handle confidential business, employee, vendor, and financial information with discretion.

Purchasing, Billing & Vendor Coordination

• Prepare purchase requests and purchase orders through established approval processes.
• Coordinate vendor quotes, availability, order confirmations, and deliveries; track open orders and communicate delays or discrepancies.
• Collect and organize invoices and documentation for accounting, and help resolve billing and CapEx questions.
• Reconcile purchasing and expense records and allocate costs to the correct location or project.

Operations & Project Coordination

• Maintain trackers for equipment orders, installations, relocations, and department initiatives; prepare status reports showing progress, needs, and next steps.
• Coordinate with field leaders, technical teams, home office personnel, and vendors.
• Route requests to the right owner and follow through until resolution is achieved and documented.
• Recommend practical fixes for recurring administrative problems and support other department projects as priorities evolve.

Requirements

What You Bring

• 3 years of administrative, operations support, purchasing, or related experience.
• Strong organization, attention to detail, and dependable follow-through.
• Clear written and verbal communication with leadership, field teams, and external partners.
• Proficiency with Microsoft 365, especially Excel, Outlook, Word, and PowerPoint.
• Experience with invoices, purchase orders, expense reports, or ability to learn priority accounting systems.
• Sound judgment with sensitive information and competing priorities.
• Ability to work independently, recognize when direction is needed, and raise concerns early.
• High school diploma or equivalent required; additional business or administrative education preferred.

How You’ll Work At FEG

• Play to Win: Take responsibility and help the team deliver.
• Make Their Day: Make each interaction helpful and positive.
• Lead with Heart: Treat people thoughtfully and act with integrity.
• Better than Yesterday: Stay curious and improve how work gets done.

Success in this role means accurate records, clear communication, visible priorities, and assignments that reach completion.

Why Join Us?

Eligible employees receive medical, dental, and vision coverage; a 401(k) with company match; paid time off and holidays; and employee discounts. Through FEG Kind, team members can contribute to community initiatives.

Family Entertainment Group is an equal opportunity employer.

Salary Description

$50,000 – $60,000