Administrative Assistant/Front Desk Receptionist

Engineering Services Network, Inc.; Portsmouth (VA); On-site; USD 38,000 - 46,000; Full time

Job summary

Engineering Services Network, Inc. seeks an Administrative Assistant/Front Desk Receptionist for an on-site role at NUWC Det Norfolk Portsmouth, VA. Responsibilities include greeting visitors, answering calls, managing mail and deliveries, maintaining logs, and supporting document preparation.

The ideal candidate will be organized, able to handle multiple tasks, and proficient with Microsoft Office. Qualifications include a high school diploma or GED, plus 1-3 years of administrative experience

Qualifications

• Dynamic, independent and trustworthy; able to work with minimal direction to accomplish broad objectives.
• Strong organizational skills for multi-tasking.
• Proficient in Microsoft Office software.
• Typing of correspondences, memorandums and developing spreadsheets.
• 1-3 years of administrative or office experience.

Responsibilities

• Greet visitors and answer questions; provide directions and notify staff when someone is there to meet them.
• Answer a multi-line phone system and route calls or take messages, schedule conference calls.
• Maintain office log of entrants and exits.
• Receive deliveries and mail; distribute to recipients and manage outgoing mail and packages.
• Serve as the face of the company; provide friendly service at reception and on the phone.
• Keep the reception area clean and organized.

Education

High school diploma or GED

Associate degree in Business Administration/Office Administration/Management/Communications/Human Resources

Job description

Founded in 1995, ESN is a Small Disadvantaged Business (SDB), Service-Disabled Veteran-Owned Small Business (SDVOSB) and Veteran Owned Small Business (VOSB). ESN delivers trusted solutions that support our nation's defense. For more than two decades, we have been providing our military and government customers with mission-critical services including engineering and technical support, strategic and program management, testing and evaluation, operations support, and information technology. We are committed to proven, repeatable corporate quality management processes and are certified CMMI Maturity Level III - Development/Services & ISO 9001:2015.

We are seeking an Administrative Assistant/Front Desk Receptionist.

This is an on-site role in NUWC Det Norfolk Portsmouth, VA.

Responsibilities:

• Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them
• Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested
• Manage the Office log of who is entering and exiting the office
• Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup
• Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone
• Maintain the reception area, keeping it clean and free of clutter
• Assist new applicants who come into the building to apply for positions, including providing them with applications, pens and clipboards along with any reference material they may need, such as telephone directories or Wi-Fi passwords
• Performs basic data analysis to generate reports
• Prepares, edits, and compiles a variety of technical, management and administrative reports, briefing and reviews which contain narrative and statistical information and data
• Handles conflict and problems in dealing with customers, constructively and appropriately
• Serve as a liaison between directorate office, staff members, visitors and other contacts
• Schedules meetings, transcribes minutes, gathers reports, and tracks actions for committees
• Collects, compiles, research, and tracks data
• Types a variety of documents into final form, ensuring correct grammar, spelling, punctuation, format and style

Mandatory Skill Requirements:

• This position requires a dynamic, independent and trustworthy person able to work with minimal direction to accomplish broad objectives and conformance to policy. The successful candidate will meet the following qualifications:
• Strong organizational skills lending to simultaneous professional management of multiple tasks
• Knowledge and ability to operate full suite of Microsoft Office software
• Typing correspondences, memorandums and developing spread sheets

Education/Equivalent:

• High school diploma or GED
• Associate degree in: Business Administration, Office Administration, Management, Communications, Human Resources
• 1-3 years of administrative or office experience

Clearance

Active DoD Secret