Administrative Assistant for Continuing Education and Workforce Development

North Carolina Community College System; Lumberton, Northern (NC, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Robeson Community College is seeking an Administrative Assistant for Continuing Education and Workforce Development. The role supports front-desk operations, handles inquiries, and maintains confidential records and communications.

Responsibilities include data entry, meeting coordination, payroll and contracts support, and office admin tasks using Microsoft Office Suite. Requires an Associate Degree and 5 years of admin experience, with a professional, service-oriented demeanor.

Qualifications

• Minimum of an Associate Degree in Office Systems or related field.
• At least five years of administrative experience.
• Excellent customer service and communication skills.

Responsibilities

• Greet students, visitors, employees and peers professionally.
• Answer questions and resolve problems promptly and courteously.
• Handle confidential correspondence (oral, written, electronic).
• Perform basic clerical tasks with office equipment.
• Sort and route mail and correspondence.
• Handle telephone calls with proper etiquette and professionalism.
• Order materials and maintain files (paper and electronic).
• Schedule meetings and conferences with staff and the public.
• Prepare memos, letters and documents using Microsoft Office; edit and proofread materials.
• Take meeting minutes and prepare agendas; assist payroll and contracts as directed.
• Enter data into database systems and verify accuracy; resolve discrepancies.
• Utilize Colleague for Registration and stay current with admission requirements.
• Represent programs at events in the absence of faculty.
• Communicate manager instructions to staff accurately.
• Coordinate facilities and manage scheduling; assist with evening class registrations.
• Engage with social media and promote Robeson Community College.

Skills

Greeting

Customer service

Confidentiality

Clerical tasks

Phone etiquette

Data entry

Microsoft Office

Documentation/editing

Meetings coordination

Records management

Education

Associate Degree in Office System Technology, Information Systems Technology, Business Administration or the equivalent

Tools

Colleague (Registration Management System)

Microsoft Office Suite

Database software

Job description

Administrative Assistant for Continuing Education and Workforce Development

Robeson Community College

Job Location

The Administrative Assistant for Continuing Education and Workforce Development is assigned to the Robeson Community College ComTech Campus.

Application Period

Opens:

Closes: 09/29/2026

Expected Work Hours

8am-5pm M-F

Employment Type

Full-Time

Minimum Qualifications

Education

A minimum of an Associate Degree in Office System Technology, Information Systems Technology, Business Administration or the equivalent from a regionally accredited institution.

Experience

Work experience should include a minimum of five (5) years of administrative work experience.

Position Description

• Greeting students, visitors, employees, and peers with a pleasant, professional disposition
• Handling customer questions and problems in a timely, courteous manner.
• Handling all correspondence (oral, written, or electronic) with confidentiality.
• Performing basic clerical tasks via photocopier, fax machine, shredder, etc.
• Sorting and routing incoming/outgoing mail and correspondence.
• Receiving, screening, and placing telephone calls using proper etiquette.
• Ordering materials and supplies following prescribed procedures.
• Establishing and maintaining paper and electronic files.
• Arranging for meetings and conferences with staff and the general public.
• Preparing memos, letters, and other forms of correspondence as directed using Microsoft Office Suite; Creating, editing, and proofing a variety of documents accurately.
• Preparing minutes of meetings, agendas, lists, etc. from rough copy or dictation.
• Prepare payroll, contracts, metric reports as directed using Microsoft Office Suite.
• Preparing and sorting documents for data entry.
• Entering data into database software and checking to ensure the accuracy of the data that has been inputted.
• Resolving discrepancies in information and obtaining further information for incompletedocuments.
• Effectively utilize Registration Management System (Colleague).
• Stay current with program admission requirements
• Represents programs at functions in absence of faculty
• Communicating the manager's instructions to various individuals accurately.
• Furnishing or obtaining information from/for the manager with other managers accurately.
• Operating and transcribing voice messages from answering machines and similar voice mail devices.
• Participating in community college sponsored or endorsed professional/personal development activities as requested while Promoting Robeson Community College with local, state, regional, and national citizenry.
• Pursuing professional development course, seminars, workshops, and institutes designed to enrich and/or enhance the quality of secretarial support provided to the office and staff.
• Providing facilities scheduling and management support as requested.
• Familiar with social media (Facebook, Twitter)
• Assist with registering evening classes as needed.
• Participating in staff meetings called to expedite the business of the college.
• All other duties as assigned