Administrative Assistant/Events Coordinator

Neighborhood Service Organization; Detroit (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading organization in Detroit seeks an Administrative Assistant/Events Coordinator to support the Homeless Recovery Services team. The role involves customer service, data management, and event coordination. Ideal candidates will have strong communication skills and proficiency in MS Office. Join a mission-driven team dedicated to making a difference in the community.

Qualifications

• Minimum 1-year experience in administrative roles or related fields.
• Proficiency in MS Office and general office equipment.

Responsibilities

• Answer calls, process mail, greet clients.
• Assist with data entry, report analysis, and client event coordination.
• Manage facility issues and administrative tasks.

Skills

Customer Service

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Administrative Assistant/Events Coordinator

Join to apply for the Administrative Assistant/Events Coordinator role at Neighborhood Service Organization.

Overview of Duties and Responsibilities

The Administrative Assistant/Events Coordinator, part of the Homeless Recovery Services (HRS) team at NSO, collaborates with the Corporate Development team to provide exceptional customer service to clients and stakeholders. Responsibilities include creating a welcoming environment, triaging client issues, arranging appointments, supporting data collection for donations and asset management, and preparing reports. The role involves general office tasks, recording meeting minutes, maintaining files, and developing data collection systems. Additionally, the employee stocks apartments for new residents, assists with client event coordination, and ensures the smooth operation of office functions.

Driving/Travel Requirements

• Will drive NSO Vehicle
• Must have access to reliable private transportation
• Maintain valid MI driver’s license/State ID and automotive insurance
• Travel to various locations as needed

Training and Supervisory Responsibilities

• CPR and First Aid training required
• Non-Violent Intervention training required
• Additional trainings may be required

Qualifications

• High School Diploma or equivalent
• Minimum 1-year experience in administrative roles or related fields
• Proficiency in MS Office and general office equipment
• Ability to learn new software
• Valid MI driver’s license and access to private transportation

Key Skills and Job Knowledge

• Ability to multitask and prioritize independently
• Exceptional customer service skills
• Professionalism and strong communication skills

Essential Duties

• Answer calls, process mail, greet clients
• Manage check-ins, meetings, and reservations
• Process referrals, incident reports, and medical records requests
• Perform clerical tasks like filing, photocopying, and faxing
• Manage facility issues and administrative tasks such as invoicing and petty cash
• Assist with data entry, report analysis, and client event coordination
• Stock apartments and manage donation/asset data

Productivity Expectations

• Assist clients with appointments and resources
• Coordinate client events and manage data reports monthly

Skills and Work Environment

• Adhere to policies and procedures
• Maintain technological skills and organize work effectively
• Support a harmonious work environment and promote NSO’s mission

Working Conditions

• Office environment with frequent client contact
• Ability to lift up to 25 lbs and operate office equipment
• May be exposed to cleaning chemicals and airborne agents
• Must be able to travel between locations and operate a vehicle

Additional Requirements

• Compliance with COVID-19 vaccination policy or approved exemption

This description is not exhaustive and may be amended. NSO is an Equal Opportunity Employer and values diversity.