Administrative Assistant - Data Entry & Customer Service

SGS Consulting; Milton (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

SGS Consulting is seeking an HRIS/HR Generalist to provide administrative and customer service support to the HR Information Services team. The role includes SAP HR data entry, onboarding, payroll support, and process documentation.

You will handle high-volume data tasks, assist with reporting and audits, and collaborate with divisions to resolve HR-related inquiries.

Qualifications

• Must have excellent customer service and interpersonal skills and be able to perform tasks independently in a fast-paced office.
• Must possess initiative, ability to multitask and a high level of attention to detail.
• Must possess a strong sense of responsibility, professionalism, and work cooperatively in a team environment.
• Must possess strong and professional written communication skills.
• Candidates must use discretion, tact and good judgment managing sensitive personnel information.
• High School diploma is the minimum level of education.
• Three (3) years minimum relevant experience.
• Strong data entry experience
• Experience spotting data errors and troubleshooting data entry errors
• Experience with SAP HR transactions.
• Familiarity with ServiceNow (HR Service Delivery)
• Currently enrolled in an HR Degree program.

Responsibilities

• Provide administrative and customer service support to the HR Information Services (HRIS) team and the Workforce Service Center.
• Perform data entry and maintenance in SAP HR system components, supporting onboarding, time management, payroll, personnel and benefits administration, organizational management, relocation, and offboarding.
• Provide first tier application support for HRIS self-service web applications
• Assist with basic data reporting/charting and data quality management, including ad hoc and routine data audits in support of HRIS and WSC processes.
• Participate in business systems and process analysis, creation and execution of test scripts related to system enhancements, and maintenance of system and process documentation.
• Assist Laboratory personnel over the telephone, via e-mail, and remote/in-person with the aforementioned areas.
• On a daily basis may interaction with Division, Department, Group, and Campus representatives as questions and issues as they arise.
• Perform complex employment transactions in SAP while applying associated business process and system integration logic.
• Review and understand HR policies in order to answer questions associated with employment

Skills

Customer service

Multitasking

Data entry

SAP HR

ServiceNow HRSD

Written communication

Discretion with sensitive data

Education

Bachelor’s

Tools

SAP HR

ServiceNow HR Service Delivery

Job description

Job Responsibilities:

• Provide administrative and customer service support to the HR Information Services (HRIS) team and the Workforce Service Center.
• Perform data entry and maintenance in SAP HR system components, supporting key processes such as onboarding, time management, payroll, personnel and benefits administration, organizational management, relocation, and offboarding.
• Provide first tier application support for HRIS self-service web applications
• Assist with basic data reporting/charting and data quality management, including ad hoc and routine data audits in support of HRIS and WSC processes.
• Participate in business systems and process analysis, creation and execution of test scripts related to system enhancements, and maintenance of system and process documentation.
• Assist Laboratory personnel over the telephone, via e-mail, and remote/in-person with the aforementioned areas.
• On a daily basis may interaction with Division, Department, Group, and Campus representatives as questions and issues as they arise.
• Perform complex employment transactions in SAP while applying associated business process and system integration logic.
• Review and understand HR policies in order to answer questions associated with employment

Skills:

• Must have excellent customer service and interpersonal skills and be able to perform tasks independently in an active and fast-paced office.
• Must possess initiative, ability to multitask and a high level of attention to detail.
• Must possess a strong sense of responsibility, professionalism, and work cooperatively in a team environment.
• Must possess strong and professional written communication skills.
• Candidates must use discretion, tact and good judgment managing sensitive personnel information.
• High School diploma is the minimum level of education.
• Three (3) years minimum relevant experience.
• Strong data entry experience
• Experience spotting data errors and troubleshooting data entry errors
• Experience with SAP HR transactions.
• Familiarity with ServiceNow (HR Service Delivery)
• Currently enrolled in an HR Degree program.

Education/Experience:

• Bachelor’s