Administrative Assistant — Customer Service & Project Coordination

IICRC; Fort Worth (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Paid time off

Vision insurance

Wellness resources

Career growth opportunities

Opportunity for advancement

Job summary

IICRC is seeking an Administrative Assistant to support office staff and ensure access to necessary information and resources. The role requires strong organization, clear written and verbal communication, and a friendly, professional demeanor.

The successful candidate will handle client communications, scheduling, insurance documentation, basic billing, and project coordination in a restoration-focused environment. Strong MS Office skills and prior related experience are desirable.

Qualifications

• High school diploma or GED required; associate degree or admin training preferred.
• Knowledge of the restoration field.
• Experience as Administrative Assistant or in a similar restoration role.
• Familiarity with printers and fax machines.
• Strong MS Word, Outlook, and PowerPoint skills.
• Excellent time management and ability to prioritize projects.

Responsibilities

• Customer service & communication with clients and staff.
• Scheduling and dispatch for field teams and appointments.
• General administrative support for the office.
• Insurance documentation handling and recordkeeping.
• Billing and basic financial support tasks.
• Coordinate projects and assist across teams.

Skills

Customer service

Time management

Prioritization

MS Word

Outlook

PowerPoint

Education

High school diploma / GED

Associate’s degree or admin training

Tools

Office equipment (printers, fax)

Job description

IICRC is seeking an Administrative Assistant to support office staff and ensure access to necessary information and resources. The role requires strong organization, clear written and verbal communication, and a friendly, professional demeanor.

The successful candidate will handle client communications, scheduling, insurance documentation, basic billing, and project coordination in a restoration-focused environment. Strong MS Office skills and prior related experience are desirable.