Staff Customer Engagement Manager

Alation; San Francisco (CA); On-site; USD 112,000 - 152,000; Full time

Job summary

An established industry player is seeking a Staff Customer Engagement Manager to drive customer satisfaction and foster long-term relationships. In this role, you will leverage your deep data management expertise to lead multi-phase data intelligence programs, ensuring clients maximize the value of the platform. You will conduct needs assessments, provide training, and advocate for customer needs within the organization. If you are passionate about data and client success, and thrive in a fast-paced environment, this opportunity is perfect for you!

Qualifications

• 8+ years in roles like Solution Engineering or Program Management.
• Experience with Data Management maturity assessments.

Responsibilities

• Conduct needs assessments to understand customers' objectives.
• Guide customers on optimizing the value of the Alation platform.

Skills

Customer Engagement

Data Management

Project Management

Analytical Skills

Technical Communication

Problem Solving

Education

BS/BA degree

Tools

SQL

Python

Job description

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Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.

Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment.

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact.

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data.

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Job Description

As a Customer Engagement Manager at Alation, you possess deep data management expertise and an outstanding record of data program success. You will advise key client sponsors and lead multi-phase data intelligence programs, focusing on driving customer satisfaction, facilitating data program success, and fostering long-term relationships with Alation’s customers.

This role requires diverse skills, combining technical knowledge, interpersonal abilities, and strategic thinking to ensure continuous value realization for customers. A successful Customer Engagement Manager thrives at strategic planning, empathetic client engagement, and problem-solving to ensure Alation’s customers develop successful data cultures and maximize the value of the Alation platform.

What You'll Do

• Conduct needs assessments to understand customers' business objectives and challenges.
• Lead Data Culture Maturity Assessments, use case workshops, product roadmap sessions, surveys, interviews, and develop tailored action plans.
• Guide customers on optimizing the value of the Alation platform for their business.
• Provide expert advice on addressing specific customer needs with Alation’s platform.
• Conduct training sessions to educate customers on platform features.
• Analyze customer usage data to improve engagement.
• Communicate customer feedback internally for product improvements.
• Maintain regular communication through meetings, emails, and presentations.
• Advocate for the customer within Alation.
• Lead enterprise software implementations.
• Participate in account knowledge transfer sessions with pre-sales teams.

Who You Are

• Customer-centric with a passion for client success and strong empathy.
• Motivated, proactive, and thrives in a fast-paced environment.
• Passionate about data and its value.
• Excellent organization and project management skills.
• Problem-solver with analytical skills.
• Experience customizing solutions to client needs.
• Skilled in conducting training and workshops.
• Strong technical communication skills.
• Excellent written and verbal communication.
• Ability to turn satisfied customers into advocates.
• Committed to industry trends and continuous learning.
• Ability to meet deadlines and manage priorities.

What You Need

• BS/BA degree or equivalent experience.
• 8+ years in similar roles like Solution Engineering, Program Management, Consulting, or Professional Services.
• Experience with Data Management maturity assessments and translating requirements into use cases.
• Knowledge of data disciplines like Data Warehousing, Data Modeling, ETL, Data Quality, BI/Analytics, Data Science.
• Experience managing portfolios and customer expectations.
• Ability to influence and collaborate with stakeholders at all levels.
• Familiarity with software development, SQL, Python, API is advantageous.
• Ability to handle multiple engagements and travel up to 10%.

Bonus Skills

• Project Management/Scrum certifications (CAPM, PMP, Six Sigma).
• DCAM Certification or similar.
• Multilingual abilities.
• Experience with software development, SQL, Python, API is advantageous.

Compensation Pay Range

$112,174.00 - $151,435.00

The salary depends on various factors including experience, education, and location. The final offer will be determined accordingly.

Alation is an Equal Employment Opportunity employer. We provide accommodations for applicants with disabilities and participate in E-Verify.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Software Development