Administrative Assistant / Customer Service

Goodworks-Unlimited; Georgetown (KY); On-site; USD 28,000 - 38,000; Full time

Job summary

Goodworks-Unlimited is seeking a Receptionist for its Assisted Living environment. The role focuses on welcoming guests, answering phones, and supporting dining room operations while maintaining confidentiality under HIPAA guidelines.

The position requires a high school diploma (college preferred) and prior secretarial or receptionist experience. The candidate will interact with residents, staff, and visitors in a professional, courteous manner.

Qualifications

• High school diploma or equivalent required.
• College preference is noted but not mandatory.
• Experience in secretarial or receptionist duties is preferred.

Responsibilities

• Greet all guests and visitors as they enter the front door.
• Answer phone within 3 rings and provide information professionally.
• Assist Residents' Assistants in the dining room with meals and cleanup.
• Keep the cordless phone with you when not at the desk.
• Perform hourly checks on all outside doors in the Assisted Living building, Clubhouse, and memory care area.
• Lock all outside doors at the assigned time prior to leaving shift.
• On weekends, take lunch and dinner orders and relay changes to the kitchen.
• Coordinate and hold scheduled activities on weekends and evenings.
• Respect HIPAA laws and maintain confidentiality.
• Communicate needed time off with the Administrative Assistant; all call-ins must be made at least 4 hours prior to shift.
• Understand all job duties and report any misunderstandings to supervisor; non-performance may result in reprimand.

Education

High school graduate

College preferred

Job description

JOB DESCRIPTION

POSITION: Receptionist

SUPERVISOR: Administrative Assistant

QUALIFICATIONS PREFERRED

• Education: High school graduate required, college preferred.
• Experience: Secretarial and/or receptionist duties preferred.
• Working conditions: Residential setting environment; office related duties; light lifting; routine use of office equipment including telephones; routine engagement with residents, staff and visitors.

SUMMARY OF DUTIES

1. Greet all guests and visitors as they enter the front door.
2. Answer phone within 3 rings and be professional and knowledgeable and able to give correct information in a professional manner.
3. Assist Resident Assistants in the dining room with meals and clean up.
4. Keep the cordless phone with you when not at the desk.
5. Responsible for hourly checks on all outside doors throughout the Assisted Living building and Clubhouse and memory care gate.
6. Lock all outside doors at assigned time prior to leaving shift.
7. On weekends, take lunch and dinner orders and communicate to the kitchen any changes or requests.
8. Responsible for holding scheduled activities on weekends and evenings.
9. Respecting HIPPA laws and maintaining confidentiality.
10. Communicate needed time off with the Administrative Assistant. All call ins must be made a minimum of 4 hours prior to shift.
11. Understand all job duties and communicate to supervisor if you do not. You will be held accountable for those job duties and subject to reprimand if they are not performed as trained.

***We reserve the right to add to, take away and modify job descriptions as deemed necessary.