Administrative Assistant Construction - French Speaker

WTW; United States; Hybrid; USD 27,000 - 41,000; Full time

Benefits offered by this job

Hybrid working with flexible hours

Company pension scheme

Job summary

WTW is seeking an Administrative Assistant to support claims management operations within a structured process framework. You will handle client-facing communications and contribute to maintaining accurate databases, reports and documentation for motor clients.

Ideal candidates bring advanced MS Office 365 skills, strong communication, attention to detail, and the ability to collaborate across teams. French (B2+) and English proficiency are required for effective professional interactions.

Qualifications

• Advanced proficiency in Microsoft Office 365, particularly Excel, Word and PowerPoint.
• Strong interpersonal and written communication skills.
• Strong attention to detail, with a rigorous approach to rules, procedures and deadlines.
• Ability to work effectively and collaboratively as part of a team.
• Strong analytical and problem-solving skills, with the ability to synthesise complex information clearly and effectively.
• French proficiency at a minimum B2 level, with C1 proficiency preferred.
• Good level of English, with the ability to communicate effectively in a professional environment.

Responsibilities

• Delivery of statements of situation for motor clients
• Update the company’s third-party database (workshop, loss adjuster, insurer)
• Ensure the day-to-day relationship with internal client (telephone and written) relating to the contracts for which he/she is responsible
• Update statistical reports
• Third party follow up (workshop, loss adjuster, insurer)
• File administrative completion

Skills

Interpersonal skills

Written communication

Attention to detail

Team collaboration

Analytical thinking

Problem-solving

French proficiency (B2+)

English proficiency

Tools

Microsoft Office 365

Excel

Word

PowerPoint

Job description

About Us

WTW is not just another advisory, broking, and solutions company—we’re a storied institution that’s been turning risk into opportunity since 1828. From insuring the Titanic to supporting NASA’s Moon Buggy, our legacy is built on innovation and resilience. And at our Lisbon Regional Delivery Center, a dynamic team of 400+ professionals is driving that legacy forward every day.

The Opportunity

In our "Corporate Risk and Broking" division, we empower companies to navigate the complexities of risk and insurance management. By aligning our strategies with our clients’ corporate goals, we create robust, cost-effective solutions that protect their businesses and fuel growth.

From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it.

What You’ll do

As Administrative Assistant your key responsibility will be to carry out claims management operations, within the framework of a standardized and normalized procedure.

You’ll be working on real client projects performing the following tasks:

• Delivery of statements of situation for motor clients
• Update the company’s third-party database (workshop, loss adjuster, insurer)
• Ensure the day-to-day relationship with internal client (telephone and written) relating to the contracts for which he/she is responsible
• Update statistical reports
• Third party follow up (workshop, loss adjuster, insurer)
• File administrative completion

What You’ll Bring

• Advanced proficiency in Microsoft Office 365, particularly Excel, Word and PowerPoint
• Basic knowledge of insurance contracts is considered an advantage
• Strong interpersonal and written communication skills
• Strong attention to detail, with a rigorous approach to rules, procedures and deadlines
• Ability to work effectively and collaboratively as part of a team
• Strong analytical and problem-solving skills, with the ability to synthesise complex information clearly and effectively
• French proficiency at a minimum B2 level, with C1 proficiency preferred
• Good level of English, with the ability to communicate effectively in a professional environment

Why WTW?

In addition to our attractive remuneration package, we offer:

• Work-life balance – mobile working or in the office? Flexible working hours? Sure, no problem. We decide together as a team when and where we work. Nevertheless, team meetings and joint brainstorming sessions on site are not neglected. Hybrid working is more than just a buzzword for us
• Monetary benefit – An attractive, performance-related remuneration system including company pension scheme.
• Internationality – An international management consultancy and the security of a global corporation with renowned customers.
• Development opportunities – A steep learning curve and sufficient freedom for individual career development: You will dive deep into a variety of topics, both on-the-job and in intensive specialist training.
• Cooperation – learning from each other and making decisions together, collegial, appreciative and dynamic.
• Customer contact – quickly take responsibility
• Corporate events – together we celebrate our successes and our community

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey.

WTW is an equal opportunity employer.