Administrative Assistant Certification - French Speaker

WTW; United States; Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Hybrid work model

Company pension

International exposure

Learning opportunities

Job summary

WTW in the Corporate Risk and Broking division is seeking an Administrative Assistant to support claims management operations within a standardized process framework. You will work on real client projects and handle key tasks to ensure accurate, timely documentation and reporting.

From day one you will gain exposure to different aspects of our business, build strong relationships with internal clients, and develop your skills through on-the-job tasks and specialist training.

Qualifications

• Advanced proficiency in Microsoft Office 365 (Excel, Word, PowerPoint).
• Strong written and interpersonal communication skills.
• Excellent attention to detail and ability to meet deadlines.
• Ability to work collaboratively in a team.
• French (at least B2); English proficient.
• Basic knowledge of insurance contracts is a plus.

Responsibilities

• Carry out claims management operations per standardized procedures.
• Manage statements of situation for motor clients.
• Update third-party database (workshop, loss adjuster, insurer).
• Maintain day-to-day client relationship related to contracts.
• Update statistical reports.
• Follow up with third parties; file administrative completion.

Skills

MS Office 365

Excel

Written communication

Interpersonal skills

Attention to detail

Teamwork

Analytical thinking

Problem solving

English proficiency

French proficiency

Job description

About Us

WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions.

The Opportunity

In our "Corporate Risk and Broking" division, we empower companies to navigate the complexities of risk and insurance management. By aligning our strategies with our clients’ corporate goals, we create robust, cost-effective solutions that protect their businesses and fuel growth.

From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it.

Together we transform tomorrows. In "Corporate Risk and Broking" we support companies in effective risk and insurance management. Considering clients corporate goals, we develop robust and economical strategies to mitigate risks, transferring it to insurers.

What You’ll do

As Administrative Assistant your key responsibility will be to carry out claims management operations, within the framework of a standardized and normalized procedure.

You’ll be working on real client projects performing the following tasks:

• Delivery of statements of situation for motor clients
• Update the company’s third-party database (workshop, loss adjuster, insurer)
• Ensure the day-to-day relationship with internal client (telephone and written) relating to the contracts for which he/she is responsible
• Update statistical reports
• Third party follow up (workshop, loss adjuster, insurer)
• File administrative completion

What You’ll Bring

• Advanced proficiency in Microsoft Office 365, particularly Excel, Word and PowerPoint
• Basic knowledge of insurance contracts is considered an advantage
• Strong interpersonal and written communication skills
• Strong attention to detail, with a rigorous approach to rules, procedures and deadlines
• Ability to work effectively and collaboratively as part of a team
• Strong analytical and problem-solving skills, with the ability to synthesise complex information clearly and effectively
• French proficiency at a minimum B2 level, with C1 proficiency preferred
• Good level of English, with the ability to communicate effectively in a professional environment

Why WTW?

In addition to our attractive remuneration package, we offer:

• Work-life balance – mobile working or in the office? Flexible working hours? Sure, no problem. We decide together as a team when and where we work. Nevertheless, team meetings and joint brainstorming sessions on site are not neglected. Hybrid working is more than just a buzzword for us
• Monetary benefit – An attractive, performance-related remuneration system including company pension scheme.
• Internationality – An international management consultancy and the security of a global corporation with renowned customers.
• Development opportunities – A steep learning curve and sufficient freedom for individual career development: You will dive deep into a variety of topics, both on-the-job and in intensive specialist training.
• Cooperation – learning from each other and making decisions together, collegial, appreciative and dynamic.
• Customer contact – quickly take responsibility
• Corporate events – together we celebrate our successes and our community

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey.

WTW is an equal opportunity employer.