Administrative Assistant: Client-Centric Office Pro

Matanuska-Susitna Borough; Palmer (AK); On-site; USD 42,000 - 54,000; Full time

Job summary

The Matanuska-Susitna Borough is seeking an administrative and customer service professional to support assigned Borough operations. This role handles calendar management, correspondence, data entry and front-line customer interactions, both in person and by phone.

Qualifications include a high school diploma, at least three years in a related position, strong communication, basic computer skills, and the ability to work as part of a team; driving license and background checks may be required,

Qualifications

• High school diploma or equivalent is required.
• Three years of experience in a similar position.
• Strong communication and telephone skills, attention to detail, basic computer proficiency, reliability, and willingness to learn new processes.

Responsibilities

• Accounts Receivable: Collects monies for fees; prepares bank deposits; balances monies.
• Calendar: Maintains appointment and event calendars.
• Correspondence: Creates, edits, distributes varied correspondence and reports; prepares materials; reviews for grammar and style.
• Customer Service: Manages customer situations; responds to needs; seeks feedback to improve service.
• Data Entry: Inputs data into systems and verifies information.
• Mail: Opens and sorts mail; prepares replies.
• Meetings: Prepares meeting agendas and materials; records minutes; acts as department secretary.
• Phones: Screens calls; directs inquiries; maintains calendar.
• Process Invoices/Billing: Prepares invoices, purchase orders, contracts; updates budget data.
• Records: Maintains files and records; responds to public records requests.
• Supplies: Manages departmental supplies and purchases.
• Tracking: Gathers and verifies information; compiles data.
• Travel: Arranges travel for meetings and trainings.
• Website: May update the division webpage.
• Work Unit Liaison: Liaises with internal/external contacts; disseminates information.

Skills

Customer service

Office support

Reception

Data entry

Telephone skills

Education

High School diploma or equivalent

Job description

The Matanuska-Susitna Borough is seeking an administrative and customer service professional to support assigned Borough operations. This role handles calendar management, correspondence, data entry and front-line customer interactions, both in person and by phone.

Qualifications include a high school diploma, at least three years in a related position, strong communication, basic computer skills, and the ability to work as part of a team; driving license and background checks may be required,