Administrative Assistant - Center for Grief and Loss

Mercy Medical Center, Baltimore, MD; Timonium (MD); On-site; USD 27,000 - 40,000; Part time

Benefits offered by this job

PTO & holidays

Tuition reimbursement

403(b) retirement plan with match

Health, vision, dental benefits

Discounts on insurance & Verizon plans

Employee wellness resources

Job summary

Stella Maris, in Timonium, MD, seeks an organized Administrative Assistant for the Center for Grief and Loss. This role supports bereavement programs, manages inquiries, coordinates camps and communications, and provides clerical supervision for volunteers.

The position is part-time (20 hours/week), with day-to-day tasks including intake processing, scheduling, and administrative support for counseling services. A high school diploma and 4 years of admin experience are required.

Qualifications

• 4 years administrative experience required.
• Strong communication and organization skills required.
• Customer service experience required; psychology/sociology/communications background preferred.

Responsibilities

• Serves as first point of contact for inquiries and completes intakes for counseling services.
• Handles calls and emails, relays information to counselors and interns for compassionate care.
• Coordinates administrative functions for programs, support groups, camps and talks.
• Provides admin support for bereavement camps and camper communications.
• Manages website and department communications; designs program materials and flyers.
• Orders supplies and tracks equipment; processes deposits and invoices.
• Maintains bereavement records per policies and regulations.
• Supervises clerical volunteers and supports QAPI reporting.

Skills

Customer service

Communication

Organization

Administrative experience

Education

High School diploma or equivalent

Job description

Summary

Stella Maris continues to be a leader in providing compassionate inpatient hospice, offering comprehensive services including clinical expertise, counseling services, and spiritual support for patients and their families.

Summary

Stella Maris continues to be a leader in providing compassionate inpatient hospice, offering comprehensive services including clinical expertise, counseling services, and spiritual support for patients and their families.

Administrative Assistant - Center for Grief and Loss

Part-time, 20hrs per week

Monday-Friday 10am-2pm

Check Out Some Of Our Benefits Offered

• Paid time off (PTO) & company paid holidays
• Tuition reimbursement
• 403(B) retirement plan with generous company match and “Catch Up” provision
• Competitive health, prescription, vision and dental benefits
• Discounts on auto & home insurance and Verizon plans
• Pet Wellness coverage, legal assistance and identity protection
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Perks at Work - savings on favorite brands, travel, tickets, dining and more!

Responsibilities

JOB SUMMARY: Seeking organized, administrative professional with exceptional customer service and communication experience to provide general office support and administrative services for the Center of Greif and Loss, and to coordinate the implementation of bereavement services.

Essential Functions

• Serves as first point of contact for all counseling center inquiries and completes intakes for all individuals requesting counseling services.
• Answers incoming calls and emails, responds accordingly in a timely and professional manner. Relays critical information to counselors and counseling interns to ensure compassionate care to all clients.
• Coordinates and performs all administrative functions in support of departmental programs, including support groups, camps and community talks.
• Provides administrative support for bereavement camps (day/evening), including coordinating camper applications and communications.
• Manages TCC website and all departmental communications related to programs and services. Designs and produces program materials and flyers.
• Orders office supplies and equipment as needed.
• Processes money received from clients and prepares deposit for business office. Processes all invoices for signature by director.
• Assures that each hospice family is contacted according to bereavement risk score referrals and assigns bereavement phone calls to volunteers and interns.
• Manages client database and maintains accurate hospice bereavement records according to department protocols and state and federal requirements.
• Provides supervision to clerical volunteers.
• Prepares reports for QAPI meetings and annual State Hospice Survey.
• Answers phone calls and greets guests and visitors. Supervises the clerical and cleaning volunteers. Enters repair orders and follow up to ensure completion.

Requirements

JOB REQUIREMENTS:

• High School diploma or equivalent required
• 4 years administrative experience required
• Strong communication and organization skills required
• Customer service experience required
• Experience/degree in psychology, sociology, social work or communications preferred

Min

USD $19.40/Hr.

Max

USD $29.10/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.