Administrative Assistant, Broker Support

AmeriLife; Spring Hill (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

AmeriLife and its USABG group are seeking an Administrative Assistant to support contracting and administrative processes for agents and carriers.

The role emphasizes accuracy, organization, and strong customer service, requiring MS Office proficiency and discretion when handling confidential information.

Join a fast-paced, in-person team-based environment in Florida, contributing to process improvements and data integrity across departments.

Qualifications

• 2+ years of administrative experience, preferably in insurance or related field.
• Strong attention to detail and accuracy in all work.
• Excellent organization and time management with multiple priorities.
• Proficient in MS Office and comfortable learning new systems.
• Coachable, hardworking, and positive, a team player who learns quickly.
• Excellent written and verbal communication, handling confidential information with integrity.

Responsibilities

• Process and manage Insurance Agent contracts, appointments, and terminations with multiple carriers.
• Handle commission setup and change requests with timely updates.
• Maintain and organize agent records and databases with detail orientation.
• Collaborate with internal departments and carriers to troubleshoot contracting or commission issues.
• Assist with special projects, process improvements, and administrative initiatives to enhance efficiency.
• Track project progress, meet deadlines, and communicate updates clearly.
• Provide exceptional customer service to agents and team members via email, tickets, and phone.
• Perform general administrative duties including document management, reporting, and data entry.

Skills

Administrative experience

Attention to detail

Organizational skills

Microsoft Office

Communication skills

Confidentiality

Team player

Tools

Microsoft Office Suite

Job description

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

At USA Benefits Group (USABG), we’re not just another agency—we’re a nationwide FMO, A+ Rated by the BBB, and have been changing lives for over 37 years. As true Brokers, we give our agents the power to offer every major carrier and product, so they never walk away from a client or a commission. We take pride in building strong relationships, providing top-tier support, and empowering our agents to succeed. Our corporate team works hard to support all our Agents from all around the country.

Job Overview

We are seeking a detail-oriented and highly organized Administrative Assistant to join our growing team. This role is critical to the smooth operation of our contracting and administrative processes. The ideal candidate will be someone who thrives in a fast-paced environment, takes pride in accuracy, and enjoys working on a variety of projects that support our mission and our agents.

Job Description

Key Responsibilities

• Process and manage Insurance Agent contracts, appointments, and terminations with multiple carriers.
• Handle commission setup and change requests, ensuring timely and accurate updates.
• Maintain and organize agent records and databases with strict attention to detail.
• Collaborate with internal departments and carriers to troubleshoot contracting or commission issues.
• Assist with special projects, process improvements, and administrative initiatives to enhance efficiency.
• Track project progress, meet deadlines, and communicate updates clearly.
• Provide exceptional customer service to agents and team members through various methods like email, ticket system, and phone.
• Perform general administrative duties, including document management, reporting, and data entry.

Qualifications

• 2+ years of administrative experience, preferably in insurance, administrative, or a related field.
• Exceptional attention to detail and accuracy in all work.
• Strong organizational and time management skills with the ability to handle multiple priorities.
• Tech-savvy, proficient in Microsoft Office Suite (Excel, Word, Outlook) and comfortable learning new systems.
• Coachable, hardworking, and positive attitude—a team player who’s willing to learn and grow.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with integrity and professionalism.

Why Join USABG

• Be part of a nationally recognized, A+ rated organization with over 37 years of success.
• Work in a supportive, growth-focused culture that values initiative and teamwork.
• Opportunities for professional development and advancement.
• Competitive compensation and benefits package.

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans With Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at [e-mail].

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.