Senior Director of Operations

AmeriLife; Tampa (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Benefits package

Job summary

AmeriLife in Tampa seeks a detail-oriented, strategic Operations Director who will oversee departmental planning and drive progress across teams.

You will innovate to boost productivity, ensure regulatory compliance, and manage multiple priorities in a fast-paced, changing environment.

The role collaborates with the President to set goals, supervise staff, and optimize profitability while upholding high standards.

Qualifications

• Minimum BS/BA in Business Administration or related field; Master’s degree preferred.
• Experience as department director or similar leadership role.
• Strong knowledge of performance and operations management.
• Familiarity with regulations and quality standards.
• Solid computer skills including Microsoft Office and relational databases and software.
• Exceptional communication and public speaking skills.
• Outstanding leadership and organizational skills.
• Competent collaborator and skilled cross-functional communicator.

Responsibilities

• Liaise with President to make decisions for operational activities and set strategic goals
• Take lead on all projects for the company and follow up with progress made
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability with President
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors (leads, carriers, etc.)

Skills

Operations management

Performance management

Leadership

Communication

Public speaking

Cross-functional collaboration

Microsoft Office

Relational databases

Education

BS/BA in Business Administration

Master's degree preferred

Tools

Microsoft Office

Relational databases

Job description

Our Company

Explore how you can contribute at AmeriLife.

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

This person will be detail-oriented, thorough, organized and will play a key role in departmental planning and oversee team’s progress. This person will be innovative to enhance productivity, while ensuring compliance of rules and regulations. Candidates should have a strong working knowledge of performance and operations management to optimize productivity and employee performance. An ideal candidate will be one who can thrive in a fast paced, growing organization in the midst of significant change. Needs to be able to manage many priorities and projects that move quickly.

Job Description

Duties/Responsibilities [The following reflects duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time for business reasons.]

• Liaise with President to make decisions for operational activities and set strategic goals
• Take lead on all projects for the company and follow up with progress made
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability with President
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors (leads, carriers, etc.)

Qualifications

• Minimum BS/BA in Business Administration or related field or equivalent work experience; Master’s degree preferred.
• Significant work experience as a department director or similar position.
• Strong working knowledge of performance and operations management.
• Familiarity with industry regulations and quality standards.
• Knowledge, Skills, and Abilities Solid computer skills, including Microsoft Office and relational databases and software.
• Exceptional communication and public speaking skills.
• Outstanding leadership and organizational skills.
• Competent collaborator and skilled cross-functional communicator.

What AmeriLife Offers

• A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization.

All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law.

We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans With Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws.

Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process.

Requests for accommodation will be handled confidentially.

If you require assistance or accommodation during the application process, please contact us at [e-mail].

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws.

Compensation for this role will be determined based on skills, qualifications, experience, and market factors.

Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request.

Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law.

We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law.

Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law.

All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential.

If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.