Administrative Assistant - Branch Services Specialist

Howard Hanna; Cornelius (NC); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

401 (k) plan

Health Savings Account

Long-term and Short-term disability

paid time off (PTO)

Holidays

and more

Job summary

Howard Hanna Allen Tate Real Estate is seeking a dedicated Branch Services Specialist to support two offices in Lake Norman and Center City. You will handle onboarding paperwork, agent support, and branch operations from an in-office role under Branch Leaders and the Regional Vice President.

The position emphasizes administrative excellence, cross-team coordination, and proactive office management to keep transactions and workflows running smoothly.

Qualifications

• Associate's degree or 3-5 years of branch operations preferred.
• Real Estate Office experience preferred.
• Proficient with Google Business Suite and office technologies.
• Clear, professional written and verbal communication.
• Experience managing social media platforms (Facebook, Instagram).
• Strong organizational skills and ability to work independently.

Responsibilities

• Process onboarding, departures, and transfers for agents.
• Review and complete agent onboarding paperwork.
• Manage affiliation paperwork and branch supplies.
• Coordinate branch logistics, maintenance, and office equipment.
• Maintain calendars, floor duty schedules, and communications.
• Provide transaction support and agent tech assistance.
• Support Branch Leaders with recruiting packages and events.
• Organize agent trainings, Lunch & Learns, and webinars.

Skills

Communication skills

Excellent organizational skills

Independent worker

Adaptability

Team collaboration

Education

Associate's degree

3-5 years of branch operations experience

Tools

Google Business Suite

Social media management (Facebook, Instagram)

Job description

Join our Team at Howard Hanna Allen Tate Real Estate!

Position: Branch Services Specialist

Location: Lake Norman and Center City

Status: Full-Time / Salary Non-Exempt

Manager: Regional Vice President (RVP)

Direct Supervisor: Branch Leader

Position Summary: We are seeking a dedicated, organized Branch Services Specialist to join our team. In this role, you will work closely with Branch Leaders to support our real estate agents and ensure smooth, efficient office operations. You will handle various administrative, operational, and agent-focused tasks to improve branch effectiveness and efficiency. This is an in-office position supporting two office locations.

Essential Job Function:

Agent and Branch Support:

• Process paperwork for agent onboarding, departures, and transfers
• Assist agents with their paperwork review and completion when onboarding
• Manage all affiliation paperwork
• Connect agents with various systems and support teams, including MTS, Mortgage LOs, and Insurance agents.
• Manage branch supplies, equipment, and workspaces
• Maintain office calendars and manage floor duty schedules
• Assist with outgoing/incoming mail and phone call transfers

• Oversee office purchasing, including office supplies, copier toner, yard signs/sign riders, and directional signs.
• Coordinate branch logistics, including building maintenance and equipment.
• Handle shredding services, tech support tickets, and office equipment troubleshooting- assisting the IT department as needed.
• Ensure proper functioning of the office TV and bulletin boards
• Assist agents with transaction support, including earnest money and commission check deposits
• Provide troubleshooting support for agent tech needs (copiers, computers, phones)
• Manage lockbox check-in/check-out and troubleshoot ordering issues
• Process earnest money and commission check deposits

Branch Leader Support at the Branch Leader’s direction:

• Assist in recruiting packages, managing branch social media posts, and organizing events
• Coordinate property tours, anniversaries, and monthly recognitions
• Maintain branch calendars and facilitate agent enrollment paperwork
• Organize and schedule agent one-on-ones and professional development activities
• Provide general administrative support to Branch Leaders
• Facilitate agent training, webinars, and Lunch & Learns
• Collect Essential Services referrals and manage communication with Essential Services partners

This job description is an overview of the scope of responsibilities and is not an exhaustive list of job tasks and expectations. As our operational initiatives evolve, the duties of this position may change.

Benefits:

• Medical
• Dental
• Vision insurance
• a 401 (k) plan
• a Health Savings Account
• Long-term and Short-term disability plans
• paid time off (PTO)
• Holidays
• and more

Qualifications:

• Associate's degree or 3-5 years of branch operations preferred
• Real Estate Office experience preferred.
• Proven ability to work well with a varied group of individuals while maintaining a positive and professional manner with all levels of management, agents, and staff in person and in writing.
• Proficiency in Google Business Suite and other office technologies.
• Ability to communicate in a clear, concise, and professional manner with all levels of management, agents, and staff, both in person and in writing.
• Proficiency in managing social media platforms, including Facebook and Instagram.
• High organizational skills in managing multiple projects simultaneously
• Ability to work independently without regular direct supervision.
• Ability to adjust direction when the situation warrants.

If you are a proactive, detail-oriented individual passionate about supporting a dynamic team, we encourage you to apply for the Branch Services Specialist position. Join us in creating a more efficient, effective branch environment while providing valuable support to our agents and leadership!

About Us

We are Howard Hanna Allen Tate Real Estate, the number one real estate company in the Carolinas. As part of Howard Hanna Real Estate Services, we are the #1 family-owned real estate company in the country. Since 1957, we’ve provided homebuyers and sellers with superior service, unparalleled market connections, and deep local expertise.

Our mission goes beyond transactions. We are a family-owned, full-service real estate services company committed to professionalism for our colleagues, our clients, and our communities. We are inspired every day to deliver solutions that help navigate complex real estate transactions.

Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.