Administrative Assistant, Athol

Clinical and Support Options, Inc; Athol (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salaries

Health and dental coverage

Free CEUs for in-house training

Ample paid time off

403B retirement savings plan

Employee referral bonuses

Group rate supplemental insurances

Premier employee assistance program

Personal cell phone plan discounts

Flexible, collaborative work culture

Job summary

Clinical and Support Options, Inc. in Athol is seeking an Administrative Assistant to join our team. You will provide reception, clerical and billing support to our clinical staff, manage inquiries, and help maintain program materials and calendars.

The role requires strong organization, reliable communication, and attention to detail. Bilingual candidates are strongly encouraged to apply, and you will work in a collaborative environment with competitive salaries and comprehensive benefits.

Qualifications

• High School diploma or equivalent.
• Reception, typing, word processing and office skills.
• Excellent organizational and interpersonal skills.
• Detail oriented.

Responsibilities

• Provide overall administrative and program support including dissemination of program materials and maintaining stock of forms, marketing and program calendar materials.
• Answer incoming phone calls, direct caller or document to appropriate staff
• Ensure proper staff person or department is notified in a timely manner upon a visitor's arrival and monitor to ensure visitor receives a response.
• Respond to customer service issues, follow up customer service issues, and ensure customer issues are professionally resolved in a timely manner.
• Maintain clerical support for documentation, administrative paperwork and data collection according to contract guidelines; ensure neat, accurate, and timely records in accordance with agency policies and procedures along with all regulatory bodies.
• Update monthly newsletter and marketing materials including flyers and monthly calendar.
• Support Director in the management of purchase requests, check requests, and petty cash reconciliation.

Skills

Reception experience

Typing

Word processing

Office skills

Organizational skills

Interpersonal skills

Detail oriented

Bilingual

Education

High School diploma or equivalent

Job description

CSO is looking for an Administrative Assistant to join our team in Athol.

Gain valuable experience as you work with our dynamic and professional clinical team! The Administrative Assistant is responsible for general reception, clerical and billing duties.

You will:

• Provide overall administrative and program support including dissemination of program materials and maintaining stock of forms, marketing and program calendar materials.
• Answer incoming phone calls, direct caller or document to appropriate staff
• Ensure proper staff person or department is notified in a timely manner upon a visitor's arrival and monitor to ensure visitor receives a response.
• Respond to customer service issues, follow up customer service issues, and ensure customer issues are professionally resolved in a timely manner.
• Maintain clerical support for documentation, administrative paperwork and data collection according to contract guidelines; ensure neat, accurate, and timely records in accordance with agency policies and procedures along with all regulatory bodies.
• Update monthly newsletter and marketing materials including flyers and monthly calendar.
• Support Director in the management of purchase requests, check requests, and petty cash reconciliation.

Your Background:

• High School diploma or equivalent
• Experience with demonstrated reception, typing, word processing and office skills
• Excellent organizational and interpersonal skills
• Detail orientated

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive - maintaining resiliency and focusing on solutions
• Respectful - collaborating and effectively communicating
• Insightful - demonstrating self-awareness and effectively priority setting
• Conscientious - taking accountability and applying feedback

What We Offer:

• Competitive salaries
• full health and dental coverage
• free CEUs for in-house training
• ample paid time off
• a 403B retirement savings plan
• employee referral bonuses
• group rate supplemental insurances
• a premier employee assistance program
• personal cell phone plan discounts
• and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.