Program Manager, Community Treatment Program, Greenfield

Clinical and Support Options, Inc; Greenfield (MA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salaries

Health and dental coverage

CEUs for in-house training

Paid time off

403B retirement savings plan

Employee referral bonuses

Group rate supplemental insurances

Employee assistance program

Cell phone plan discounts

Flexible, supportive work environment

Job summary

Clinical & Support Options, Inc. in Greenfield, MA seeks a Program Manager for the CBHC PACT program. You will oversee clinical and administrative operations, supervise staff and interns, and provide direct treatment services to individuals, families, and groups.

The role involves leading program activities, ensuring service quality, managing referrals, and coordinating with community partners. Strong leadership and trauma-informed practice are essential.

Qualifications

• Clinical Master’s degree required.
• Three years of relevant experience including supervisory experience.
• Clinical license (LMHC, LICSW, LMFT) required.
• Computer proficiency and a valid driver’s license.

Responsibilities

• Provide day-to-day programmatic and administrative oversight of PACT program.
• Develop and participate in ongoing activities including onsite and community programs.
• Coordinate and ensure quality services within the PACT team.
• Manage the program budget with support from the Program Director.
• Lead and participate in PACT training, monitoring fidelity to the model.
• Hire and train staff in collaboration with the Program Director.
• Ensure fidelity to evidence-based models and provide on-site or home-based support.
• Perform trauma-informed intake assessments and complete clinical assessments.
• Participate in collaborative care planning and case management.

Skills

Computer proficiency

Valid driver’s license

Bilingual

Education

Clinical Master’s degree

Clinical license (LMHC, LICSW, LMFT)

Job description

Program Manager, Community Treatment Program, Greenfield

CSO is looking for a Program Manager for our CBHC (Community Behavioral Health Clinic) PACT (Program of Assertive Community Treatment) program in Greenfield.

Program for Assertive Community Treatment (PACT) is an evidence-based intensive outpatient treatment program designed to assist youth overcome the barriers to their recovery from severe and persistent behavioral health disorders.?

This Program Manager will provide overall oversight of the PACT team, including clinical and administrative supervision for staff and interns in program; provide direct treatment services to individuals, families and groups; participate as active member of agency management team.

As a Program Manager:

You Will:

• Provide day-to-day programmatic and administrative oversight of PACT program including clinical, rehabilitative, multi-disciplinary and recovery-oriented services to support adult clients' recovery journey
• Develop, oversee and participate in ongoing program activities, including onsite group and community activities that are active, flexible, ongoing, community-based and that include assertive outreach, rehabilitation, and support
• Coordinate and ensure that quality services are provided within the PACT team
• Manage the program budget with support from the Program Director
• Manage the referral process
• Lead and participate in PACT training, monitoring fidelity to model
• Develop and maintain good working relationships with the community including the Department of Mental Health, managed care companies, local landlords and any other appropriate community members
• Manage the hiring and training of staff in collaboration with the Program Director.
• Ensure fidelity to evidence-based models and provide on-site or home-based clinical support as needed
• Perform trauma informed intake assessments and complete clinical assessments
• Participate in collaborative care planning and case management with clients and program staff
• Participate in treatment planning, team meetings, in-service trainings, and other required meetings

Your Background:

• Clinical Master\'s degree
• Three years of relevant experience including supervisory experience
• Clinical license (LMHC, LICSW, LMFT)
• Computer proficiency
• Valid driver\'s license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO\'s values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

• Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we\'re dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you\'ll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.