Administrative Assistant 2 (St. Tammany)

DVA-Department of Veterans' Affairs; Slidell (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Louisiana Department of Veterans Affairs is seeking an Administrative Assistant 2 to be the friendly first contact for veterans, visitors, and staff, providing essential front-office support. The role is supervised by a Veterans Assistance Supervisor and involves coordinating clerical tasks and benefits forms.

The ideal candidate should be compassionate, organized, and customer-focused, with at least one year of admin experience and the ability to follow policies and learn actively in a

Qualifications

• One year of experience in administrative services.
• Experience substitution: 15 semester hours equals six months of experience.
• Official job specifications are defined by State Civil Service.

Responsibilities

• Performs recurring clerical duties and screens telephone calls.
• Prepares and files routine visitor logs and maintains files.
• Maintains internal office records and distributes mail.
• Schedules appointments and assists with state benefit forms.
• Assists visitors requiring routine responses or help.

Skills

Accepting Direction

Effective Communication

Accountability

Ethics & Integrity

Professionalism

Customer Focus

Policies & Procedures

Active Learning

Job description

“Relentlessly advocate for Louisiana veterans and their families to ensure they receive superior customer service and support by connecting them to the benefits they have earned in service to our country, while meeting the economic, educational, and employment needs of transitioning service members looking to make Louisiana their home.”

We’re looking for an Administrative Assistant 2 to serve as the first point of contact at the agency, creating a welcoming environment for veterans, visitors, and staff, and providing administrative support that keeps our front office running smoothly. This position is directly supervised by a Veterans Assistance Supervisor.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.

• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

• Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.

If you’re compassionate, organized, and thrive in a people-centered environment, this could be the opportunity for you!

One year of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

As an Administrative Assistant, you'll help create a positive first impression for every person who walks through our doors.

• Performs recurring clerical/administrative duties to include: screening telephone calls and recording messages and refer to appropriate staff
• Prepares and files routine visitors log sheets
• Responsible for establishing and maintaining files
• Keep records of internal office reports and correspondence
• Sort and distribute incoming and outgoing mail
• Schedule appointments and assist with completing state benefit forms
• Assist office visitors requiring routine responses or assistance

Position-Specific Details:

Appointment Type: Job Appointment

Career Progression: This position does not participate in a Career Progression Group.

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday - Friday.

Compensation: The salary offered will be determined based on qualifications and experience.

Contact Information:

For further information about this vacancy, contact: Torin McClanahan
Human Resources Specialist
[e-mail]

The Louisiana Department of Veterans Affairs is an Equal Opportunity Employer and State as a Model Employer (SAME) to promote diversity and inclusion in the workplace.