Administrative Assistant 1/Trainee

State of New York - People With Developmental Disabilities, Office for; City of Albany (NY); Hybrid; USD 50,000 - 61,000; Full time

Job summary

Talent Development & Training (TD&T) provides OPWDD employees with training and development activities needed to perform their jobs effectively.

The Administrative Assistant 1 will provide administrative and office support within TD&T performing tasks including, but not limited to:

Qualifications

• Administrative support experience preferred.
• Strong communication and organizational skills.
• Ability to handle multiple tasks and priorities.

Responsibilities

• Provide a high level of customer service to OPWDD employees and external learners.
• Answer phone calls and email, resolve learner issues, and forward correspondence as needed.
• Provide technical support to learners for training hosted in SLMS, Webex, Teams, and other platforms.
• Prepare and submit help tickets as necessary.
• Draft, proofread, and edit correspondence.
• Prepare reports, tables, and charts using SharePoint, Excel, Word, and other platforms.
• Schedule recurring and individual meetings, coordinate meeting resources, and take meeting minutes if needed.
• Assist in tracking assignments to ensure outcomes within desired timeframes.
• Maintain office supplies inventory.
• Other duties as assigned.

Skills

Customer service

Communication

Tools

SharePoint

Excel

Word

Webex

Teams

Job description

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Agency People With Developmental Disabilities, Office for

Occupational Category Clerical, Secretarial, Office Aide

Salary Grade 11

Bargaining Unit ASU - Administrative Services Unit (CSEA)

Salary Range From $49841 to $61076 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 5%

Workweek Mon-Fri

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 44 Holland Ave

City Albany

State NY

Duties Description Talent Development & Training (TD&T) provides OPWDD employees with training and development activities needed to perform their jobs effectively. The Administrative Assistant 1 will provide administrative and office support within TD&T performing tasks including, but not limited to:

• Provide a high level of customer service to OPWDD employees and external learners.
• This includes answering phone calls and email, working directly with learners to resolve issues, and forwarding correspondence to the appropriate recipient as needed.
• Provide technical support to learners for training hosted in the Statewide Learning Management System (SLMS), Webex, Teams, and other platforms
• Prepare and submit help tickets as necessary
• Draft, proofread, and edit correspondence
• Prepare reports, tables, and charts using SharePoint, Excel, Word, and other platforms
• Schedule recurring and individual meetings, coordinate meeting resources, and take meeting minutes if needed
• Assist in tracking assignments to ensure outcomes within desired timeframes
• Maintain office supplies inventory
• Other duties as assigned

LinkedIn: https://www.linkedin.com/company/nys-office-for-people-with-developmental-disabilities/posts/?feedView=all

#LI-TK9

Minimum Qualifications OPEN COMPETITIVE QUALIFICATIONS:

The position may be filled at the Administrative Assistant Trainee 1 level equated to SG-8, Administrative Assistant Trainee 2