Administrative Assistant 1 - Onsite

S R International Inc; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

S R International Inc. in Tucson, AZ is seeking an onsite Administrative Assistant for AZDES - DBME. You will answer calls, greet visitors, and perform general administrative tasks.

The role requires strong computer skills, data entry, scheduling CE exams, and coordinating with doctors and claimants. Bilingual ability is preferred; background checks will be conducted. Position is onsite with potential for hybrid work after training.

Qualifications

• Must perform receptionist duties including taking messages, providing information, and maintaining records.
• Operate switchboard and manage visitor check-ins.
• Provide customer service to internal and external clients.
• Schedule CE examinations (claims) and coordinate with doctors.
• Participate in intensive background checks (HireRight/Global ID).

Responsibilities

• Operate switchboard: answer, direct, and transfer calls; manage visitor check-ins.
• Provide customer service to internal and external clients.
• Perform receptionist duties including taking messages and maintaining records.
• Monitor emergency calls, alarms, and paging systems as needed.
• Schedule consultative examinations (CE) for claimants and coordinate with doctors.
• Prepare and mail exam packets to medical providers as required.
• Respond to inquiries regarding claim status, appointments or transportation assistance.
• Contact claimants, attorneys, medical sources, and hospitals to coordinate paperwork and reports.

Skills

Switchboard

Customer service

Reception duties

Data entry

Scheduling

Tracking system

Bilingual

Job description

Job Summary (List Format)

• Serve as an onsite Administrative Assistant for AZDES - DBME in Tucson, AZ.
• Operate switchboard: answer, direct, and transfer incoming calls; manage visitor check-ins and general administrative tasks.
• Provide customer service to internal and external clients.
• Perform receptionist duties including taking messages, providing information, and maintaining records.
• Monitor emergency calls, alarms, and manage paging systems as needed.
• Sort mail and handle basic administrative support tasks.
• Schedule consultative examinations (CE) for claimants, including making follow-up calls and coordinating with doctors.
• Prepare and mail exam packets or fax documents to medical providers as required.
• Respond to inquiries regarding claim status, appointments, or transportation assistance (e.g., mailing bus passes).
• Contact claimants, attorneys, medical sources, and hospitals to coordinate paperwork, appointments, authorizations, and reports.
• Use a tracking system to ensure daily assignments are completed and disseminated.
• Conduct case development activities that require analysis and judgment.
• Maintain strong computer skills for daily tasks (data entry, scheduling, tracking).
• Preferred: Bilingual ability to assist a diverse population.
• Participate in intensive background and drug screenings (HireRight/Global ID facial biomatrix).
• Position is onsite with potential for hybrid work after training.
• Local candidates only; must be available for in-person interviews and able to start within two weeks of offer.