Administrative Assistant

ADP, Inc.; White City (OR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Dental/Vision coverage

401K match

PTO

Gym reimbursement

Employee assistance program

Team environment

Training & development

Volunteer initiatives

Referral program

Job summary

Emerald Technologies is seeking an Administrative Assistant to join the Medford team. This full-time role supports across the organization, ensuring smooth day-to-day operations and effective communication with employees and leadership.

The ideal candidate is organized, proactive, and detail-oriented, able to manage multiple priorities in a fast-paced environment. Strong MS Office skills and customer-service experience are essential.

Qualifications

• Minimum of 3 years in Customer Service, Program Administration, or a similar role.
• Strong verbal and written communication skills.
• Ability to work independently and efficiently under pressure in a fast-paced environment.
• Proficiency in basic math and applying fractions, percentages, ratios, and proportions.
• Proficiency in Microsoft Office applications: Excel, Word, PowerPoint.

Responsibilities

• Collaborate with Program Manager to adjust backlogs, ensuring accurate ship dates and improved on-time delivery.
• Prepare reports for key business indicators.
• Assist Program Manager to manage all commercial aspects, including product margin, pricing, RMAs, and ECOs.
• Process customer part orders and enter orders into the system; issue confirmations as needed.
• Maintain customer files and interact with customers regarding account activity.
• Collect information from customers regarding product or service complaints and route to Quality Manager and Sales.
• Respond to customer invoicing questions and coordinate with accounting to resolve.
• Coordinate quotes and new products flow through Engineering, Purchasing, and Production.

Skills

Customer Service

Program Administration

Communication

Independent Work

Microsoft Office

Tools

Excel

Word

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administrative Assistant

Full Time White City, OR, US

30+ days ago Requisition ID: 1651

Emerald Technologies is looking for a dependable, organized, and detail-oriented Administrative Assistant to join our Medford team. This position will provide administrative support across the organization and play an important role in keeping day-to-day operations running smoothly.

The ideal candidate is someone who takes ownership of their work, communicates effectively, is comfortable managing multiple priorities, and enjoys being part of a fast-paced team environment. This is a great opportunity for someone who is proactive, professional, and takes pride in providing excellent support to both employees and leadership.

At Emerald Technologies, we value being Proactive, Dependable, and Honest, taking Ownership of our work, and having Fun while we do it. If you are organized, resourceful, and ready to make a difference, we'd love to hear from you!

RESPONSIBILITIES:

• Collaborate with Program Manager to adjust backlogs, ensuring accurate ship dates, commit dates, and improving on-time delivery.
• Prepare reports for key business indicators.
• Assist Program Manager to manage all commercial aspects of the business, including product margin, product pricing (price effectiveness, inventory revaluation), RMAs, and ECO's
• Assist in processing customer part orders in accordance with established procedures. Accurately enter orders into the computer system per system requirements and established procedures. Issue order confirmations to customers as necessary.
• Maintain customer files as needed for record keeping and for regular interaction with customers regarding account activity.
• Collect information from customers regarding product or service complaints. Process information in accordance with company compliance procedures and ensure that the information is promptly delivered to the Quality Manager and Sales.
• Receive and respond to customer invoicing questions and work with accounting to resolve.
• Help coordinate the process flow of quotes and new products through Engineering, Purchasing, and Production.

Benefits of the Job:

• Competitive medical, dental, and vision benefits.
• Health Savings Account/Flexible Spending Account
• 401K and company matchingwith no vesting period
• PTO for rest and relaxation
• Gym reimbursement(through Anthem)
• Employee Assistance Program
• A safe and inclusive work environment with team and management support
• Employee training and development
• Community service and philanthropic initiatives
• Employee appreciation and events
• Pet Insurance
• Employee Referral program

QUALIFICATIONS:

• Minimum of 3 years in Customer Service, Program Administration, or a similar role.
• Strong verbal and written communication skills.
• Ability to work independently and efficiently under pressure in a fast-paced environment
• Ability to work with basic mathematical concepts such as fractions, percentages, ratios, and proportions and apply them in practical situations.
• Proficiency in Microsoft Office applications: Excel, Word, PowerPoint.

Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon, as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor, and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguish us from the competition.

At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.

Emerald Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.