Administrative Assistant

Hyatt Hotels Corporation; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free on-site parking

Shoes for Crews discount

Branded jackets and apparel

Water bottles during shift

Discount from on-site F&B outlets

Golf discount

Way to Go incentive

Associate celebrations

Guest Satisfaction Awards

Birthday and holiday celebrations

Team building outings

Job summary

Hyatt Hotels Corporation at Grand Hyatt Indian Wells Resort and Villas in Indian Wells, CA seeks a Guest Services Associate. You will manage reservations, respond to guest inquiries, and support front desk operations using computer and POS systems.

This role requires weekend and holiday availability, offers competitive hourly pay, on-site parking, and a range of associate benefits as part of Hyatt's employee program.

Responsibilities

• Enter and retrieve information in computer databases to update records and reservations.
• Respond to guest inquiries using computer systems, mail, or facsimile.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Create and maintain computer- and paper-based filing and organization systems for records and reports.
• Enter and locate work-related information using computers and/or point of sale systems.
• Follow all company policies and procedures, ensure uniform and professional appearance, and protect company assets.
• Welcome and acknowledge all guests, anticipate service needs, assist guests with disabilities, and thank guests with appreciation.
• Speak clearly and professionally, prepare and review documents, and answer telephones with proper etiquette.
• Develop and maintain positive working relationships with others, support team goals, and respond to coworkers' concerns.
• Move, lift, carry, push, pull, and place objects weighing ≤10 pounds without assistance.
• Maintain a professional and pleasant customer service demeanor.
• Perform other reasonable duties as requested by Supervisors.
• Hyatt Vacation Ownership is an equal opportunity employer committed to a diverse workforce and inclusive culture.

Job description

Close Inclusive Collection Job Postings Notification

Shift:1st: Must be available weekends and holidays

Hourly Wage: $19.40

Where great benefits lead to a life fulfilled:

Competitive pay

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

Site Specific Perks:

Free on-site parking

Discounted shoes through Shoes for Crews twice per year

Company branded jackets, t-shirts, hats, and sunscreen provided for outdoor roles

Water t-shirts provided (Activities and Engineering)

Water bottles provided during shift

Discount from on-site Food & Beverage outlets

Discounted golf at local course when open

“Way to Go” Incentive - $5 per mention deposited onto Wisely card

Quarterly celebrations, Associate Appreciation Week, Employee of the Quarter

Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

Birthday and holiday celebrations and team building outings

Job Summary

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incomingmail.Createand maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Core Work Activities

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Attention to customer service with a professional and pleasant personality.

Perform other reasonable job duties as requested by Supervisors.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Grand Hyatt Indian Wells Resort and Villas | Indian Wells , CA , US

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