Administrative Assistant

The Center for Youth and Family Solutions; Peoria (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

37.5 hour work week

12 Paid Holidays

15 Paid Vacation Days (increases every

8 Paid Sick Days

5 Paid Personal/Wellness Days

3 weeks of Paid Parental Leave

Tuition Assistance Program

Public Service Loan Forgiveness

Employee Assistance Program (EAP)

Dress for your day

Opportunities for advancement

Professional development

Diversity and inclusion culture

Job summary

The Center for Youth and Family Solutions (CYFS) is seeking an Administrative Assistant to support staff with organized, timely communication with clients and partner entities in Peoria, IL. The role focuses on front-office duties, data entry, and appointment coordination.

We offer a 37.5-hour work week, comprehensive benefits, and opportunities for professional growth in a supportive, inclusive environment.

Qualifications

• Empathy in client interactions required.
• Strong written and verbal communication for client paperwork.
• Excellent organizational skills for managing documents and appointments.
• Ability to work in a team and independently when needed.

Responsibilities

• Greet clients and assist with paperwork and payments.
• Process client data and insurance information.
• Operate the CYFS switchboard and manage calls.
• Handle incoming/outgoing faxes and appointment scheduling.
• Enter client information into MyEvolv and maintain records.

Skills

Empathy

Communication

Organization

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Windows

Microsoft Teams

Outlook

Job description

Perks of Working at CYFS:

• 37.5 hour work week

Paid Time Off:

• 12 Paid Holidays
• 15 Paid Vacation Days (increases every 2 years)
• 8 Paid Sick Days
• 5 Paid Personal/Wellness Days
• 3 weeks of Paid Parental Leave

Educational Assistance:

• Public Service Loan Forgiveness qualified employer
• Tuition Assistance Program for staff who are continuing their education

Employee Assistance Program (EAP)

• 5 free counseling sessions per year for employee or their family
• Immediate community referrals to licensed counselors
• 24/7 call line
• Tax consultation/financial resources
• Discounted legal services and mediation services
• Health and Wellness resources

"Dress for your day" dress code

Opportunities for advancement and professional development.

Supportive, inclusive, and strengths-focused culture

Salary:

Starting at $18.00 an hour

About the Position:

Provide support to staff to maintain an organized, timely and productive flow of communication to and from all entities served by The Center for Youth and Family Solutions (CYFS).

A Typical Day as an Administrative Assistant:

• Greet clients and assist with required and necessary paperwork. Processing necessary client credit card payments and insurance information.
• Work with clients to obtain completed Outcome Rating Score Rating sheet and process those as needed.
• Operate the CYFS switchboard by answering phone calls
• Manage incoming and outgoing faxes
• Reschedule/cancel therapy appointments as needed/directed
• Complete intake forms for clients calling the office
• Enter, update, and upload client information and documents into MyEvolv and maintain a working knowledge of the MyEvolv system.
• Assist in office supply orders for entire building.
• Maintain counseling files
• Assist with client records requests by following the outlined process, including gathering materials for subpoenas as needed and ensuring the information is sent in a timely manner.
• Serve as a backup to other Administrative Assistants in Peoria.

Location:

2610 W Richwoods Blvd. Peoria, IL 61604,

Work Hours:

Schedule Monday thru Friday 9am to 5pm

Does the Following Apply to You?

• High School Diploma or equivalent
• 2 years of experience as a secretary/assistant in a professional office setting, preferred

Necessary Skills:

• Ability to respond to clients with empathy.
• Strong communication and organizational skills.
• Ability to work independently and as part of a team.
• Familiarity with Microsoft Windows, Microsoft Teams, Outlook and other current operating systems.

Additional Qualifications:

• Completion of DCFS criminal background check and fingerprinting
• Must be at least 21 years of age
• Obtain an insured vehicle
• At least three years of driving experience with a valid driver's license

Additional Benefits:

• Choice of 4 medical plans including PPO and high deductible plans with HSA
• Dental and Vision Insurance
• 401k plan with 4% employer match
• Employer Paid Life Insurance and Long-Term Disability
• Flexible Spending Plan and Dependent Care Plan

About The Center for Youth and Family Solutions (CYFS):

(CYFS) is seeking compassionate, committed, and culturally competent individuals who align with our mission of helping children and families in need with dignity, compassion, and respect to resolve life challenges. CYFS is one of Central Illinois' largest, nationally accredited social service agencies, serving over 20,000 individuals in 37 counties.

Our family-centered, inclusive, trauma-responsive, and strength-based interventions help bring about lasting positive change.

The Center for Youth and Family Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.