Administrative Assistant

Aqua, Inc.; Nicholasville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Delta Natural Gas Co., Inc. is seeking a diligent clerical professional to support field operations and customer service in Kentucky.

The role involves preparing service calls, dispatching field staff, and maintaining critical records, including meter history and regulatory documentation. Ideal candidates have a high school diploma and prior office experience; experience with customer interaction is preferred.

Qualifications

• High School or equivalent.
• Previous office and clerical work and dealing with the public is preferred
• Existing and prospective customers

Responsibilities

• Prepare service calls, schedule and dispatch field work to service reps.
• Maintain records including transportation, reports, notices, disconnects, time/expense, materials and meter history.
• Manage customer accounting records such as fund accounts, cash receipts and deposits.
• Maintain material handling records including requisitions, transfers, inventory and catalogs.
• Perform clerical duties: typing, mail, filing, communications.
• Receive payments and handle bank deposits and petty cash.
• Maintain professional appearance and promote positive relations with customers and staff.
• Ensure manuals, tariffs and records comply with regulatory rules and are understood by staff.
• Attend training sessions as needed to fulfill duties.
• Execute any other duties assigned by management.

Skills

Administrative support

Customer service

Record keeping

Education

High School diploma

Tools

Microsoft Office

Job description

Delta Natural Gas Co., Inc., an Essential Utilities company, is engaged primarily in the distribution, transmission, storage and production of natural gas. With facilities located in 32 counties in central and southeastern Kentucky, Delta Natural Gas owns and operates 2,600 miles of natural gas gathering, transmission, distribution and service lines. Delta Natural Gas serves approximately 39,000 residential, commercial, industrial and transportation customers. Delta is more than your average natural gas utility. We have a vision to:

• Provide valuable services to our customers
• Encourage economic growth for businesses in our region
• Improve the quality of life for our communities
• Ensure that we are protecting our environment
• Support our employees and partners

Join our team and make a difference!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Duties:

1. Prepares service calls, schedules and dispatches service work to Field Customer Service Representatives.
2. Maintains various records including, but not limited to, transportation reports, cathodic and leak reports, final notices and disconnects, time and expense reports, material usage reports and summaries, weather, damage prevention forms, home energy audit requests and meter history records.
3. Maintains appropriate customer accounting records including, but not limited to, managers fund accounts, cash receipts, bank deposits.
4. Maintains appropriate material handling records including, but not limited to, purchase requisitions, material receiving records and transfers, inventory and material catalogs.
5. Performs various stenographic and clerical duties including, but not limited to, typing, opening the mail, filing, radio and telephone communications.
6. Receive payments of gas bills and miscellaneous invoices, prepare bank deposits and maintain petty cash funds.
7. Maintain a neat personal appearance and continuously strive to promote improved customer, employee and public relations.
8. Maintain Company manuals, tariffs and other records in compliance with the Kentucky Public Service Commission and/or other regulatory agencies and is familiar with the rules and regulations of the Company, the Kentucky Public Service Commission and other regulatory agencies.
9. Shall be required to attend schools, training sessions and seminars as necessary in order to fulfill assigned job responsibilities.
10. Performs any and all other duties assigned by authorized personnel.

QUALIFICATIONS (Required Experience, Education, Licenses, and Certifications)

• High School or equivalent
• Previous office and clerical work and dealing with the public is preferred
• Existing and prospective customers

Delta, an Essential Utilities company, is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Delta is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.