Administrative Assistant

Atlantic Health; Newton (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Atlantic Health in New Jersey seeks an organized administrative professional to provide courteous service to patients, families and colleagues, manage incoming calls, schedule appointments in the EMR system, and maintain accurate schedules.

Responsibilities include processing pre-certifications, authorizations, referrals and medical record requests, collecting payments as needed, maintaining data integrity, and upholding HIPAA, department procedures, and cost containment.

Responsibilities

• Organizes and schedules meetings and appointments, maintains contact list, and answers phone calls.
• Produces and distributes correspondence memos, letters, faxes and forms.
• Assists in the preparation of regularly scheduled reports and supports in reconciling expense reports.
• Develops and maintains a filing system.
• Orders office supplies and books travel arrangements.
• Provides general support to visitors and provides information by answering questions and requests.
• May research and create presentations.
• Prepares and monitors invoices.
• Performs other related duties as assigned.

Job description

Provide courteous and compassionate service to patients, families, and colleagues, respecting confidentiality and patient rights at all times. Manage incoming calls, schedule and confirm appointments, and maintain accurate schedules in the EMR system. Maintain data integrity and actively participate in cost containment through efficient resource use. Crosstrain in other office or departmental functions to support staffing needs and ensure consistent coverage. Demonstrate flexibility, adaptability, and professionalism in handling workflow changes and new procedures. Uphold dress code and policy standards and demonstrate consistent adherence to hospital and departmental procedures. Perform other duties as assigned. Obtain and confirm demographic and insurance information; collect co-payments and other financial responsibilities. Complete all required forms and consent documentation in accordance with hospital and regulatory standards. Process pre-certifications, authorizations, referrals, and medical record requests. Enter and validate accurate order information, including ICD-10 coding, and communicate with technologists or clinical staff regarding patient preparation and order entry details. Communicate effectively with departments, nursing units, and physician offices to support patient flow, including direct or emergency admission requests. Adheres to all hospital policies, PRIDE values, HIPAA regulations and infection prevention standards.

Principal Accountabilities:

• 1. Organizes and schedules meetings and appointments, maintains contact list, and answers phone calls.
• 2. Produces and distributes correspondence memos, letters, faxes and forms.
• 3. Assists in the preparation of regularly scheduled reports and supports in reconciling expense reports.
• 4. Develops and maintains a filing system.
• 5. Orders office supplies and books travel arrangements.
• 6. Provides general support to visitors and provides information by answering questions and requests.
• 7. May research and create presentations.
• 8. Prepares and monitors invoices.
• 9. Performs other related duties as assigned.