Administrative Assistant

SCADD, Inc; New London (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical plans

403(b) retirement plan with employer 1

Paid holidays

Education and training

Licensure reimbursement

Paid time off

Meaningful work

Job summary

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) seeks an organized Administrative Assistant to provide clerical and administrative support at a Southeast Connecticut facility.

You will help keep daily operations running smoothly and ensure clients and staff are well supported. You will be a key point of contact, handling scheduling, records, and coordination tasks, with opportunities for professional growth in a compassionate, recovery-focused workplace.

Qualifications

• High School Diploma or GED required; one to three years of related experience, or an equivalent combination of education and experience.
• The ability to obtain CPR certification within six months.
• Proficiency with Microsoft Office Suite and applicable software.
• Strong organizational and time management skills, with the ability to prioritize tasks and maintain an organized environment.
• Friendly, patient, and empathetic approach when interacting with clients and colleagues.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Commitment to trauma-informed care, recovery-oriented practice, and SCADD's values of diversity, equity, and inclusion.

Responsibilities

• Orient clients to office hours, program rules, and the availability and limitations of program services.
• Perform administrative support tasks including filing, record keeping, answering calls, faxing, checking email, and ordering, organizing, and managing office supplies.
• Maintain and stock inventory and supplies.
• Receive, sort, and distribute mail.
• Communicate, consult, and coordinate client care with other providers as needed.
• Perform data entry into the agency Electronic Health Record (EHR) system as needed, including insurance verification and address verification.
• Complete applications for client participation in state assistance programs.
• Set up in-person and virtual appointments and follow-up appointments as directed.
• Notify clients of upcoming appointments.
• Arrange transportation for all non-emergent appointments, including coordination through Veyo.
• Secure all payor authorizations for services provided through the facility, including insurance and food stamp verification and authorization.
• Scan discharged paper charts into client records.
• Follow all health, sanitary, and infection control policies.
• Participate in the orientation of new employees and the transfer of knowledge essential to the performance of duties.

Skills

Organizational skills

Time management

Interpersonal skills

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Administrative Assistant | Southeast Connecticut

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD)

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is an award-winning, nationally and locally recognized leader in substance use disorder and behavioral health treatment in Southeast Connecticut. We are proud recipients of the Top Workplace award, 2023 Non-Profit of the Year and 2023 Executive Director of the Year honors from the Greater Norwich Area Chamber of Commerce, and recognition as a Top Tier organization and a Recovery Friendly Workplace.

We are seeking an organized and dependable Administrative Assistant to provide clerical and administrative support to an assigned SCADD facility — playing an essential role in keeping daily operations running smoothly and ensuring clients and staff are well supported.

What We Offer:

• Competitive pay and comprehensive benefits
• Multiple Medical Plans to fit your needs and budget
• 403(b) Retirement Plan with 10% employer match at 1 year
• Vacation and Sick accruals
• 11 paid Holidays
• 40 hours of paid Education/Training annually
• Paid Licensure Reimbursement
• Meaningful work making a lasting difference in the lives of individuals in recovery

What You'll Do:

As an Administrative Assistant, you will be a key point of contact and support for clients, staff, and providers at your assigned facility — handling a wide range of clerical, scheduling, and coordination tasks that keep the program running efficiently and clients connected to the care they need.

Responsibilities include:

• Orient clients to office hours, program rules, and the availability and limitations of program services
• Perform administrative support tasks including filing, record keeping, answering calls, faxing, checking email, and ordering, organizing, and managing office supplies
• Maintain and stock inventory and supplies
• Receive, sort, and distribute mail
• Communicate, consult, and coordinate client care with other providers as needed
• Perform data entry into the agency Electronic Health Record (EHR) system as needed, including insurance verification and address verification
• Complete applications for client participation in state assistance programs
• Set up in-person and virtual appointments and follow-up appointments as directed
• Notify clients of upcoming appointments
• Arrange transportation for all non-emergent appointments, including coordination through Veyo
• Secure all payor authorizations for services provided through the facility, including insurance and food stamp verification and authorization
• Scan discharged paper charts into client records
• Follow all health, sanitary, and infection control policies
• Participate in the orientation of new employees and the transfer of knowledge essential to the performance of duties

What You'll Need:

• High School Diploma or GED required; one to three years of related experience, or an equivalent combination of education and experience
• The ability to obtain CPR certification within six months
• Proficiency with Microsoft Office Suite and applicable software
• Strong organizational and time management skills, with the ability to prioritize tasks and maintain an organized physical and electronic environment
• Friendly, patient, and empathetic approach when interacting with clients and colleagues
• Ability to work both independently and collaboratively in a fast‑paced environment
• Commitment to trauma‑informed care, recovery-oriented practice, and SCADD's values of diversity, equity, and inclusion

Why SCADD?

Since 1966, SCADD has remained at the forefront of substance use disorder treatment, continuously evolving to meet the needs of individuals, families, and communities across Southeast Connecticut. We believe in second chances and the power of recovery — and our administrative team plays a vital role in making that mission possible every single day. When you join SCADD, you join a team that shows up with hope, connection, and purpose.

If you're ready to bring your organizational skills to work that truly matters, we want to hear from you.

SCADD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. A pre-employment drug screen, conducted by a qualified lab, is required in accordance with Connecticut law.