Practice Manager

SCADD, Inc; New London (CT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Multiple Medical Plans

403(b) Retirement Plan with 10% match

Vacation and Sick accruals

11 paid Holidays

Education/Training 40 hours yearly

Licensure Reimbursement

Meaningful leadership work

Job summary

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) in Southeast Connecticut is seeking an experienced Practice Manager to lead day-to-day operations, improve patient services, and ensure regulatory compliance.

You will oversee insurance verification, prior authorizations, billing, credentialing, and revenue cycle, supervise staff, and partner with clinical leadership to enhance care access and program effectiveness. SCADD emphasizes recovery and community impact.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Public Health or related field.
• Minimum of 2-4 years of healthcare practice management or medical office management experience; supervisory experience required.
• Strong organization, communication and problem-solving skills.

Responsibilities

• Oversee day-to-day patient services operations, including insurance verification and prior authorizations.
• Supervise staff with education, orientation and ongoing supervision.
• Ensure efficient patient flow and office processes.
• Manage billing, insurance verification, claims processing and revenue cycle.
• Analyze productivity and implement process improvements; address barriers to patient care.
• Collaborate with clinical leadership to support quality care and organizational goals.

Skills

Healthcare practice management

Supervisory experience

Organization and communication

Problem-solving

Revenue cycle awareness

Education

Bachelor’s degree in Healthcare Administration

Tools

EHR proficiency

Billing & credentialing

Insurance verification

Job description

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD)

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is an award-winning, nationally and locally recognized leader in substance use disorder and behavioral health treatment in Southeast Connecticut. We are proud recipients of the Eastern Chamber of Commerce 2026 Best Place to Work, a Hartford Courant Top Workplace award, 2023 Non-Profit of the Year and 2023 Executive Director of the Year honors from the Greater Norwich Area Chamber of Commerce, and recognition as a Top Tier organization and a Recovery Friendly Workplace.

We are seeking an experienced PracticeManager to lead the day-to-day operations, ensuring high-quality patient services and regulatory compliance.

What We Offer:

• Competitive pay and comprehensive benefits
• Multiple Medical Plans to fit your needs and budget
• 403(b) Retirement Plan with 10% employer match at 1 year
• Vacation and Sick accruals
• 11 paid Holidays
• 40 hours of paid Education/Training annually
• Paid Licensure Reimbursement
• Meaningful leadership work making a lasting difference in the lives of individuals in recovery

What You'll Do:

As Practice Manager, you will serve as a senior leader — supporting organizational goals by improving operational efficiency, enhancing the patient experience, ensuring compliance with healthcare regulations, and delivering exceptional care to patients and the communities served.

Key Responsibilities

• Oversee day-to-day patient services operations, including insurance verification, prior authorizations, administrative, credentialing and revenue cycle functions.
• Supervise and support assigned staff, providing education, orientation and supervision.
• Ensure efficient patient flow and work flows that result in office efficiencies.
• Manage billing, insurance verification, claims processing and revenue cycle processes.
• Analyze productivity and operational metrics and identify/implement process improvements. Address issues and resolve barriers impacting patient care and program effectiveness.
• Collaborate with clinical leadership to support quality care and organizational goals. Partner with clinical and financial teams to reduce access to care and disruption to accounts receivable.
• Ensure compliance with regulatory, payer, accreditation, and organizational requirements.
• Oversee provider scheduling, ensuring appropriate coverage to meet patient needs.

What You'll Need:

• Bachelor’s degree in Healthcare Administration, Business, Public Health or related field.
• Minimum of 2-4 years of healthcare practice management, medical office management or healthcare operations experience; Prior supervisory experience required.
• Strong organization, communication and problem-solving skills.
• Proficiency with electronic health records (EHR), medical billing, credentialling, insurance verification, prior authorizations and revenue cycle management.

Why SCADD?

Since 1966, SCADD has remained at the forefront of substance use disorder treatment, continuously evolving to meet the needs of individuals, families, and communities across Southeast Connecticut. We believe in second chances and the power of recovery — and exceptional operational leadership is what keeps our residential programs running at their best every day. When you join SCADD, you join a team that shows up with hope, connection, and purpose.

If you're ready to lead with excellence and make a meaningful difference, we want to hear from you.

SCADD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. A pre-employment drug screen, conducted by a qualified lab, is required in accordance with Connecticut law.