Administrative Assistant

AEP Service Corporation; Metropolis (IL); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

AEP Service Corporation in Metropolis, IL seeks an administrative professional to support a designated unit. Under supervision, you will perform basic duties, process documents, file, answer calls, and operate office equipment to maintain smooth operations.

The role emphasizes effective communication, customer focus, and problem solving, with an expectation of organizing data and assisting in reports. Two years of admin experience and a high school diploma are required; comprehensive benefits

Qualifications

• Excellent communication and interpersonal skills.
• Ability to follow defined procedures and use office software.
• Strong customer service orientation and collaboration.

Responsibilities

• Perform basic, routine administrative duties under supervision.
• Assist with document processing and filing in hard copy and electronic formats.
• Answer telephone, take messages, and handle mail and data entry.
• Support in compiling reports and obtaining information from other areas.
• Demonstrate proficiency with computers and office equipment.

Skills

Communication skills

Interpersonal skills

Customer focus

Problem solving

Data organization

Office software proficiency

Education

High school diploma or GED

Job description

Job Posting End Date

11-11-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for performing administrative support duties within the assigned area. Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.)

Job Description

What You'll Do:

• Under immediate supervision, perform basic, routine administrative duties, following well defined, standard procedures, assist with document processing, assist in compiling special reports and request information from other areas, assist in filing and retrieval of information in both hard copy and electronic formats, answer telephone, take messages, communicate via electronic mail as necessary, receive and distribute incoming and outgoing mail, use keyboard (computer/typewriter) to enter data, perform calculations and/or retrieve information, operate a wide variety of electronic and mechanical office equipment.
• Communication and interpersonal skills: Listens to and understands written and verbal instruction, communicates effectively with co-workers and other employees and/or customers outside work area, answers phone calls clearly and with a friendly, helpful tone, records messages accurately with appropriate information, works effectively and productively with others, actively helps others with assignments as necessary to maintain department productivity.
• Customer focus: Answers customer questions but knows when appropriate to refer questions or issues to others, actively learns the function of the department and each employee responsibility to assist customers more effectively, exhibits concern and sensitivity to others.
• Problem solving and initiative: Applies basic education and training in job responsibilities and assignments; asks questions when unsure of how to handle an assignment and demonstrates ability and initiative to handle assignments beyond the basic, routine level.
• Must possess the ability to organize data and processes and communicate effectively, both orally and in writing.
• Displays good analytical and problem solving skills
• Demonstrated proficiency with computers and the use of office-oriented software products

What You'll Need:

• Education: High school or GED
• Work Experience: Two years of administrative work experience.

What You'll Get:

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Mission Statement

Where Putting the Customer First Powers Everything We Do!

At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade: SP20-003

Compensation Range: $22.14 - $27.67

Physical Demand Level

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.