Administrative Assistant

HomeServices of America; Madison (WI); Hybrid; USD 22,000 - 39,000; Part time

Benefits offered by this job

Medical insurance

Health Savings Account

Dental

Vision

Life Insurance

Paid Vacation (PTO)

401(k) with employer match

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Job summary

HomeServices of America is seeking an experienced Administrative Assistant to provide essential support for agent growth initiatives and onboarding processes. This hybrid, 30-hours-per-week role offers flexible reporting to one of our Wisconsin offices, with responsibilities spanning leads management, reporting, and program support.

The ideal candidate will have 2+ years of administrative experience, strong MS Office skills (Outlook, Word, Excel, SharePoint), and excellent communication and

Qualifications

• High school diploma or equivalent; post secondary education preferred.
• Two plus years of related administrative experience.
• Strong computer skills with MS Office and SharePoint.
• Excellent oral and written communication; customer service focus.
• Ability to prioritize multiple tasks; detail-oriented; team player.

Responsibilities

• Provide administrative and clerical support including scheduling, responding to inquiries, data entry, maintaining and monitoring files, creating documents, and producing reports.
• Coordinate onboarding steps for agents, ensuring tasks are completed promptly.
• Maintain onboarding records and track status, outstanding items, completion, and handoff.
• Field web lead inquiries and direct them through the established process.
• Support agent development programs, including training schedules, communications, attendance tracking, and materials.
• Support the First Weber Referral Agent program, including communications, tracking, renewals, and follow-up.
• Assist Growth department and special projects; may back up other office staff.
• Perform additional responsibilities as requested.

Skills

Administrative experience

Communication skills

Customer service orientation

Detail oriented

Project management

Team player

Education

High school diploma or equivalent

Post secondary education preferred

Tools

Outlook

Word

Excel

SharePoint

Job description

We have an exciting opportunity for an experienced Administrative Assistant to join our team. This key role provides administrative support for agent growth initiatives, coordinates onboarding for agents joining the company, processes web leads, and maintains the tracking and follow-up needed to keep these processes moving. This is a hybrid role, working 30 hours/week Monday through Friday. Work location is flexible as long as able to report to one of our First Weber office locations in Wisconsin.

• Job Duties and Responsibilities
• Provide administrative and clerical support including scheduling, responding to inquiries, data entry, maintaining and monitoring files, creating documents, and producing reports.
• Coordinate the administrative steps of agent onboarding, ensuring required tasks are completed promptly.
• Maintain onboarding records and track status, outstanding items, completion, and handoff to the appropriate team member.
• Field web lead inquiries and direct them through the established process.
• Provide administrative support for agent development programs, including training schedules, communications, attendance tracking, and related materials.
• Provide administrative support for the First Weber Referral Agent program, including communications, tracking, renewals, and related follow-up.
• Provide support to the office and Growth department and assist with special projects as requested.
• May serve as back-up to other office staff.
• Perform any additional responsibilities as requested or assigned.

Qualifications

• Education:
• High school diploma or equivalent.
• Post secondary education preferred.
• Experience:
• Two plus years of related administrative experience strongly preferred.
• Knowledge and Skills:
• Knowledge of real estate, title and/or mortgage business strongly preferred.
• Strong computer skills; proficient in Microsoft Office products, including Outlook, Word, Excel, and SharePoint.
• Excellent oral and written communication skills.
• Effective interpersonal skills, leadership abilities, and a strong customer service focus.
• Effective analytical, problem solving and decision making skills; initiative, attention to detail, and a team player.
• Project management skills: ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to handle stress and work under pressure.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer