Administrative Assistant

The Guidance Center; Leavenworth (KS); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

KPERS Retirement System

Aflac

Life Insurance

Legal Shield

ID Theft Insurance

Paid Time Off

11 Paid Holidays

Flexible Schedules

Job summary

The Guidance Center in Leavenworth, KS seeks an Administrative Assistant to support direct service staff and leadership. Evening shifts required 1+ day per week; you’ll manage reception, scheduling, registrations, and basic billing tasks to keep the clinic running smoothly.

You will work within our interdisciplinary team, providing administrative and front-desk support, handling client files, insurance questions, and payment processing while upholding our commitment to accessible, quality

Qualifications

• High school education required; some college preferred.
• Minimum of one year in a medical office customer service role.
• Strong communication, organization, and attention to detail.

Responsibilities

• Open and close the office operations.
• Handle a multi-line phone system and route messages.
• Enter registration information for clients accurately.
• Manage client files and maintain active charts.
• Maintain therapists’ and doctors’ schedules.
• Schedule new clients with appropriate providers considering payer source.
• Set client fees according to agency guidelines.
• Process fee payments and verify insurance coverage.
• Billing and insurance follow-up with third parties.

Skills

Customer service

Medical office experience

Multi-line phone system

Registration data entry

Insurance verification

Scheduling

Billing

Office administration

Education

High school diploma

Some college

Job description

Description

The Guidance Center (TGC) is the Community Mental Health Center and Certified Behavioral Health Clinic serving Leavenworth, Atchison, and Jefferson counties in Kansas. We provide high-quality care to all individuals, regardless of their financial circumstances. Joining the team at TGC offers you the chance to make a meaningful impact on the most vulnerable members of our community. At our center, we offer a unique combination of counseling, case management, psychosocial, and medication services, all under one roof. We are deeply committed to our clients and are dedicated to implementing a comprehensive model of care.

The Guidance Center (TGC) is currently seeking an Administrative Assistant to be the newest member of our innovative interdisciplinary team. The Administrative Assistant providesadministrativesupport tothe direct service staff andadministrators in the location to which she/he isassigned anddelivers allappropriate administrativeandsupport servicestopersons seeking services, persons receivingservices, andto the public. Evenings required 1+ days per week.

Pay and Benefits:

• The opportunity to be part of a holistic and supportive team
• Medical, Dental, Vision
• KPERS Retirement System
• Aflac, Life, Legal Shield, and ID Theft Insurance
• Paid Time Off and 11 Paid Holidays
• Flexible Schedules
• Competitive hourly rate of $23.41 to $25.96; depending upon qualifications.

Primary Duties:

1. Perform all tasks related to opening and closing the office,

2. Handle a multi-line phone system, routing messagesand calls

3. Obtain andenter intothe computer all necessary registration information forpersons seekingservices,update when necessary

4. Manage client files (setting up new charts, maintainingactive charts, processing closed charts, and all other file-related activities)

5. Accuratelymaintaintherapists’ and doctors’ schedules

6. Ensure that newpersons seeking servicesare scheduled withappropriate providers(considering payer source, client need, etc.)

7. Set client fees according to agency guidelines

8. Request, receive and record fee payments frompersons seeking services

9. Verify insurance coverage and handle insurance-related questions forpersons seeking servicesand therapists to maximize reimbursement for provided services

10. Process insurance and other 3rd-party billing

Requirements

QUALIFICATIONS:

EDUCATION AND LICENSURE:

High school educationrequired; some college educationpreferred.

EXPERIENCE:

Required:one year experience in working with the public in customer service position in a medical office setting.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.