Administrative Assistant

City-of-Hillsboro-1; Hillsboro (OR); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Bilingual incentive pay

Recreation access for family

Volunteer time off

Professional development

Supportive workplace

Job summary

The City of Hillsboro is seeking an Administrative Assistant for Hidden Creek Community Center to deliver friendly customer service and administrative support. You will help patrons navigate programs, memberships, and services, while handling cash, records, and POS tasks.

Join a team that values flexibility, collaboration, and community welfare, with opportunities for bilingual incentive pay and recreation access for you and your family.

Qualifications

• High school diploma or GED required with one year of customer service experience.
• OR equivalent combination of education and experience to perform essential duties.

Responsibilities

• Greet and assist patrons in person and by phone, creating a welcoming experience.
• Answer a multi-line phone system and respond to questions about programs, services, and memberships.
• Process cash transactions and use point-of-sale (POS) systems accurately.
• Resolve patron concerns with professionalism and care.
• Maintain membership records, forms, files, and folders.
• Verify fitness membership forms and complete related assignments.
• Create and maintain content for the HCCC community resource board.
• Balance multiple priorities while working independently and as part of a team.
• Provide back-up for staff in a similar role and cover 15-minute breaks.

Skills

Customer service

Communication

Empathy

Multitasking

Education

High school diploma or GED

Equivalent combination of education & experience

Job description

Administrative Assistant - Hidden Creek Community Center

Introduction / Opening

Help create a welcoming experience for the Hillsboro community at Hidden Creek Community Center (HCCC)! We're looking for a friendly, reliable, and adaptable Administrative Assistant who enjoys connecting with people and helping make our community a better place.

About Parks & Recreation

Hillsboro Parks & Recreation connects people through wellness, cultural, social, and enrichment opportunities. At Hidden Creek Community Center, you'll join a supportive, team-oriented group that values collaboration, flexibility, and creating a safe and welcoming environment for everyone.

Position Overview & Key Responsibilities

As an Administrative Assistant, you'll be a front-facing member of the HCCC team, providing customer service and administrative support while helping patrons navigate programs, memberships, and services.

What You'll Be Doing:

• Greet and assist patrons in person and by phone, creating a welcoming experience.
• Answer a multi-line phone system and respond to questions about programs, services, and memberships.
• Process cash transactions and use point-of-sale (POS) systems accurately.
• Help resolve complex or difficult patron concerns with professionalism and care.
• Maintain membership records, forms, files, and folders.
• Verify fitness membership forms and complete special assignments related to membership records.
• Create and maintain content for the HCCC community resource board.
• Balance multiple priorities while working independently and as part of a collaborative team.
• Provides back up for staff in similar role. Also covers 15 minute break for staff in Kids Club.
• Perform general administrative duties and other related assignments as needed.

What You'll Need to Succeed

You'll be successful in this role if you enjoy working with people, stay calm when situations are challenging, and can adapt to changing priorities.

• Strong customer service and communication skills.
• Ability to navigate difficult conversations with professionalism and empathy.
• Flexibility and willingness to take on a variety of tasks.
• Strong organization and attention to detail.
• Ability to manage multiple needs and prioritize work.
• Comfortable working independently while contributing to a supportive team.
• Reliable, approachable, and engaged in serving the community.
• Ability to handle cash and use computer-based systems accurately.
• Bilingual skills are preferred.

Job Classification

For more details, please click on this link for the job classification description:

Administrative Assistant

Acceptable Experience & Training

• High school diploma or GED and one year of customer service experience.
• OR equivalent combination of education and experience sufficient to successfully perform the essential duties of the position.

Licenses & Certifications

• CPR/First Aid/AED certification required, or willingness to obtain certification within six months of hire.

Work Environment & Schedule

• This is a customer-facing position at Hidden Creek Community Center.
• A minimum of one shift per week is required.
• Early morning, late evening, and weekend work may be required based on operational needs.
• The position requires flexibility to respond to changing patron and facility needs.
• Employees who work with children or in safety-sensitive assignments may be required to complete a drug test.

Why Join Us

Working for the City of Hillsboro means being part of a team that values community, inclusion, and meaningful public service. You'll have the opportunity to make a direct impact by helping people connect with nature and each other.

We are committed to building a workforce that reflects the community we serve and creating an environment where all employees feel welcomed and supported.

When you join our team, you'll enjoy:

• Extra perks like bilingual pay incentives
• SHARC and Hidden Creek Community Center recreation access for you and your immediate family
• Paid time off to volunteer in the community through Hillsboro Helps
• Ongoing professional development and training opportunities
• A supportive workplace that values work/life balance and employee wellness

To learn more about our robust benefits package, please visit our Benefits Page.

Bilingual Incentive Pay Available

Employees who can demonstrate the ability to speak Spanish, ASL, or any other language spoken by over 10% of the City residents as documented by the most recent U.S. Census, will receive a monthly 3% premium pay. The incentive is only paid on hours in paid status. Proficiency will be determined by a City-administered test.

Commitment to Equity

At the City of Hillsboro, we believe that hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive. We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas.