Customer Service Assistant

City of McMinnville; McMinnville (OR); On-site; USD 20,664,000 - 27,552,000; Part time

Job summary

The City of McMinnville is seeking friendly, customer-focused staff to support patrons in our recreation facilities. You will help with program registrations, reservations, and admissions, while delivering excellent service and maintaining a safe, clean environment.

These part-time roles involve evening and weekend shifts at the Community Center and Aquatic Center. Prior experience in customer service and cash handling is desired, with CPR/First Aid certification within 60 days of hire preferred.

Qualifications

• High school diploma and at least 6 months of relevant experience.
• Knowledge of Microsoft Office Suite.
• Effective verbal and written communication skills.
• Cash handling skills.
• Bilingual in Spanish and English preferred if possible.

Responsibilities

• Provide information about recreation programs and events.
• Assist customers in registration for classes, programs, and facility reservations.
• Answer patron questions and direct to the appropriate resource.
• Be knowledgeable about programs, parks, facilities, and city policies.
• Enforce department policies and procedures.
• Prepare program/room setup and teardown for events/classes.
• Maintain appearance and a safe environment in the facility.
• Perform light maintenance and janitorial duties.

Skills

Customer service

Microsoft Office Suite

Verbal and written communication

Cash handling

Bilingual in Spanish and English

CPR/AED/First Aid

Multitasking

Education

High school diploma

6 months of relevant experience

Job description

The City of McMinnville is seeking responsible, team-oriented, and enthusiastic individuals to provide customer service to our community in our recreational facilities.

This position assists patrons with program registration and reservations. Provides strong customer service, monitoring building and customer service. Facilitates entrance into the facility including handling admission fees, informing customers about Parks & Recreation Programs, taking customer feedback, completing program registrations, selling and creating memberships, and handling pro-shop sales.

This recruitment will be for two open positions:

• Community Center - Thursdays and Fridays 3:45-7:45 PM and 1 - 2 Saturdays a month
• Aquatic Center - Mondays /Wednesdays/Fridays 4:00-8:45PM, Saturdays 9:45AM-3:15PM

ESSENTIAL JOB FUNCTIONS

• Provide information regarding recreation programs and events.
• Assist customers in registration for classes, programs, and facility reservations.
• Answer patron questions and direct to the appropriate resource if necessary.
• Be knowledgeable about current programs, parks, facilities, department and city policies and procedures.
• Enforce and adhere to all department policies and procedures.
• Program / Room Preparation including set up and tear down rooms for events, classes and rentals.
• Maintain general appearance of the facility and maintain a safe and controlled environment.
• Act in a professional manner.
• Perform light maintenance and janitorial duties.

GENERAL JOB FUNCTIONS

• Establish and maintain effective working relationships with staff, other agencies, and the public.
• Perform other duties as assigned within the scope of the classification.
• Participate in committees when requested.
• Maintain proficiency in job requirements which may include attending training and meetings, reading materials, and meeting with others in areas of responsibility, which may require travel.
• Maintain work areas in a clean and orderly manner.
• Maintain confidentiality, data integrity, and comply with all related city, state, and federal standards related to confidentiality.

REQUIRED QUALIFICATIONS

Any equivalent combination of education and experience which provide the knowledge, skills, and abilities required to perform the duties as described. A typical way to qualify would be a high school degree and six (6) months of relevant experience. This position also requires:

Knowledge of

• Microsoft Office Suite
• Effective verbal and written communication skills
• Cash handling skills

Skill and Ability to

• Ability to multitask, problem-solve, and remain calm in situations with the public.
• Self-motivate with little or no supervision.
• Exemplify traits that reflect the City’s culture, including integrity, a customer service orientation, cultural competency, trustworthiness, flexibility and a willingness to change.

PREFERRED CERTIFICATIONS/LICENSES/TRAINING

• Bilingual in Spanish and English
• CPR/AED/First Aid certification (within 60 days of hire)

WORKING CONDITIONS

The position requires some (40-60%) ability to use dexterity and fine motor skills. Occasional (21-50% of the time) use of office equipment. The position requires some (20-40%) physical effort such as lifting, carrying, or movement, etc. Movements required to complete work require continual speed, agility, hand eye coordination and equipment operation. The work environment is protected with only some occasional hazards or obstacles (20-40%). There is a moderately low level of personal risk or hazard. Job conditions are occasionally uncomfortable, with moderate (20-40%) issues of confinement, temperature change, incident of noise, or interactions of a disagreeable nature, inside/outside work, dirty conditions, exposure to contagious disease, etc. Position may have some responsibility for driving.

SUPERVISORY RESPONSIBILITIES

Supervision of others is not a typical function assigned to this position. May provide training and orientation to newly assigned personnel and may assign work to student workers.

SUPERVISION RECEIVED

Works under the general direction of a Parks and Recreation Manager or Supervisor.

ADDITIONAL REQUIREMENTS

• Required documents must be provided at the time of application. Please remove any personal information such as photographs, date of birth, gender, social security number, and other protected information from your documents. Documents containing protected information will be considered incomplete. Incomplete applications will not be considered.
• Finalists for this position will be subject to a computerized criminal history check, driving record check (if driving is required for position), and education/certification verification. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
• The City of McMinnville does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.
• Positions are subject to budget consideration and approval. For the candidate who is hired into this position, salary placement will be based on guidelines in the handbook or association agreement (as applicable) to assess education and experience. For this reason, please be sure to include everything in your application that you want considered towards placement.

The City of McMinnville is an equal opportunity employer.

Applicants with disabilities who need a reasonable accommodation (e.g., assistive listening devices) to participate in the recruitment and/or selection process should contact Vicki Hedges, Human Resources Director.

The City of McMinnville is proud to hire veterans.

Applicants are eligible to use Veteran's Preference in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Military personnel who expect to be honorably discharged from the military within 120 days of certifying veteran status on this job application, may also request preference. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and they electronically attach the required documentation at the time of application.

DOCUMENTS REQUIRED

• MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) – OR – Letter from the US Dept. of Veterans Affairs indicating a non-service connected pension. If you need to request a copy of your DD-214, click here.
• Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs.

For information regarding Veteran's Preference qualifications, visit the following website: https://www.oregon.gov/boli/workers/Pages/veterans-preference.aspx

The City of McMinnville prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the City of McMinnville are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion or belief, gender, sexual orientation, ability, family or parental status, or any other status protected by state and federal law. We do not tolerate discrimination or harassment based on any of these characteristics.