Administrative Assistant

Addison Group; Cleveland (GA); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Competitive benefits package

Job summary

Addison Group seeks an Administrative Assistant for its Cleveland, GA office on a temporary basis (September–December). You’ll handle front-line client interactions, support insurance agents, schedule appointments, and assist with policy administration in a fast-paced office environment.

The ideal candidate is organized, detail-oriented, professional, and comfortable using CRM systems and online portals. Bilingual applicants are strongly preferred, and training on company systems will be

Qualifications

• High school diploma or equivalent required.
• Associate degree or higher preferred.
• Experience in insurance, customer service, marketing, or admin support is a plus but not required.
• Strong customer service mindset with client focus.

Responsibilities

• Answer incoming calls and schedule client appointments.
• Provide professional and friendly front-line support to clients.
• Assist insurance agents with client interactions and sales of insurance products and services.
• Communicate with clients by phone, email, website, and in person.
• Support agents with marketing activities and new business development efforts.
• Learn and utilize online insurance platforms, CRM systems, and carrier portals.
• Maintain accurate client records and assist with policy renewals.
• Perform data entry and update customer and policy information.
• Generate reports and maintain administrative documentation.
• Handle general office administration and record keeping.
• Operate standard office equipment such as phones, copiers, and scanners.
• Support special projects and miscellaneous duties as assigned.

Skills

Phone etiquette

Customer service

Scheduling

Office administration

Education

High school diploma or equivalent

Associate degree preferred

Tools

CRM systems

Online portals

MS Office

Job description

Industry: Insurance / Financial Services

Employment Type: Temporary Contract

Compensation: $18.00–$21.00/hour, depending on experience

Schedule: Monday–Friday, 8:30 AM–5:00 PM

Benefits: Competitive benefits package available for eligible temporary employees; additional benefit and eligibility details will be provided during the hiring process.

About the Opportunity:

A leading insurance organization is seeking an Administrative Assistant to join its Cleveland, GA office on a temporary basis from September through December.

This is an excellent opportunity for an organized, customer-focused professional who enjoys working in a fast-paced office environment and is comfortable interacting with clients both by phone and in person.

In this role, you'll provide front-line administrative and customer support, assisting clients with their needs while also supporting insurance agents with scheduling, marketing activities, policy administration, and day-to-day office operations.

The ideal candidate is professional, personable, detail-oriented, and comfortable learning new systems and online portals. Bilingual candidates are strongly preferred.

Responsibilities:

• Answer incoming calls and schedule client appointments.
• Provide professional and friendly front-line support to clients.
• Assist insurance agents with client interactions and the sale of insurance products and services.
• Communicate with clients by phone, email, website, and in person.
• Support agents with marketing activities and new business development efforts.
• Learn and utilize online insurance platforms, CRM systems, and carrier-specific enrollment portals.
• Maintain accurate client records and assist with policy renewals.
• Perform data entry and update customer and policy information.
• Generate reports and maintain administrative documentation.
• Assist with general office administration and record keeping.
• Operate standard office equipment including phones, copiers, and scanners.
• Handle special projects and miscellaneous administrative duties as assigned.
• Maintain a professional, customer-focused experience for clients and agents.

Qualifications:

• High school diploma or equivalent required.
• Associate degree or higher preferred.
• Prior experience in insurance, customer service, marketing, administrative support, or a related field preferred but not required.
• Strong customer service background with a client-focused approach.
• Comfortable communicating with customers both in person and over the phone.
• Proficient computer skills, including email, word processing, online portals, and common office software.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to work independently and take initiative.
• Professional, friendly, and service-oriented demeanor.
• Bilingual candidates strongly preferred.

Preferred Background:

• Administrative Assistant
• Office Assistant
• Customer Service Representative
• Client Service Representative
• Insurance Administrative Assistant
• Insurance Customer Service Representative
• Agency Assistant

Candidates with experience in insurance, financial services, customer service, or agency support are encouraged to apply.

• Fully onsite position located in Cleveland, GA.
• Monday–Friday, 8:30 AM–5:00 PM.
• Temporary opportunity running approximately September through December.
• Customer-facing role with regular interaction with clients and insurance agents.
• Training will be provided on company systems, CRM tools, insurance platforms, and carrier-specific portals.
• Opportunity to gain valuable experience within the insurance industry and support a busy agency environment.

Why Apply?

• Join an established organization within the insurance industry.
• Gain hands‑on experience with insurance products, client service, and agency operations.
• Build valuable experience with CRM systems and online insurance enrollment platforms.
• Work in a professional, collaborative office environment.
• Consistent Monday–Friday schedule with no weekends.
• Competitive hourly compensation based on experience.
• Opportunity to leverage bilingual communication skills in a customer-facing role.
• Temporary position offering meaningful experience in insurance and administrative support.

Equal Opportunity Employer

We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law. Reasonable accommodations are available upon request.