Administrative Assistant

Ultimate Staffing Services; Cleveland (GA); On-site; USD 25,000 - 29,000; Full time

Job summary

Ultimate Staffing Services is seeking an Administrative Assistant for our Cleveland, GA office to provide frontline support, answer calls, schedule appointments, and assist clients with their needs. The role supports agents by coordinating marketing efforts and facilitating insurance product sales.

Ideal candidates have strong customer service skills, basic insurance knowledge, and proficiency with common office software and online tools.

Qualifications

• High school diploma required; associate degree preferred.
• Experience in insurance, marketing, or admin is preferred but not required.
• Ability to work independently and provide strong customer service.
• Proficient with basic office software and online tools.

Responsibilities

• Answer phone calls and schedule appointments.
• Assist agents in selling insurance products by phone, email, or in person.
• Use CRM, MedicareCenter, and enrollment portals for client management.
• Maintain records and manage policy renewals.
• Perform data entry and generate routine reports.

Skills

Verbal Communication

Written Communication

Organizational Skills

Computer Proficiency

Customer Service

Office Equipment

Attention to Detail

Education

High School Diploma

Associate degree or higher

Tools

CRM

MedicareCenter

Enrollment portals

Job description

Salary: USD18 - USD21 per hour

Administrative Assistant

W-2 Temp Role

September 2026 - December 2026

Position would be in Cleveland, GA office

Monday- Friday 8:30-5:00

Pay- $18-$21 depending on experience Bilingual strongly preferred

POSITION PURPOSE:

Provide front-line support by answering phones, scheduling appointments, and assisting clients with their needs. Support agents by coordinating marketing efforts and facilitating the sale of the insurance products and services offered by the agency.

ESSENTIAL FUNCTIONS:

• Answer incoming calls and schedule appointments
• Assisting agents with selling insurance products to clients via phone, email, website, or walk-in
• Fully understand and utilize all online services provided by Ritter Insurance Marketing, including MedicareCenter, CRM, and carrier-specific enrollment portals
• Maintain records and manage policy renewals using established systems
• Perform administrative tasks such as data entry, updating records, and generating reports
• Handle miscellaneous duties and special projects assigned by management

QUALIFICATIONS:

EDUCATION/CERTIFICATION:

• High School Diploma or equivalent
• Associate degree or higher preferred

REQUIRED KNOWLEDGE:

• Basic understanding of the insurance industry and the agent-client relationship
• Familiarity with Insurance and Insurance related products
• Knowledge of marketing principles and new business development processes
• Understanding of administrative procedures and record-keeping practices

EXPERIENCE REQUIRED:

• Proven ability to work independently as a self-starter
• Strong customer service background with a client focused mindset
• Proficient computer skills, including familiarity with common office software and online tools.
• Comfortable handling client interactions both in person and over the phone
• Prior experience in insurance, marketing, or administrative support is preferred but not required

SKILLS AND ABILITIES:

• Excellent verbal and written communication skills, both in person and by phone
• Strong organizational skills with the ability to manage multiple tasks and priorities
• Proficient in computer applications, including email, word processing, and online portals
• Outstanding Customer Service skills with a professional and friendly demeanor
• Ability to operate standard office equipment, including copier, scanner, and telephone
• Attention to detail and accuracy in all work performed

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

FINGER DEXTERITY:

• Using primarily just the fingers to make small movements such as typing.

TALKING:

• Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING:

• Able to hear average or normal conversations and receive ordinary information.

AVERAGE VISUAL ABILITIES:

• Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.

PHYSICAL STRENGTH:

• Sedentary and field work. Immersion in the community and meeting with individuals and groups of people. Driving/travel up to 80% Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

REASONING ABILITY:

• Ability to apply common sense and understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

MATHEMATICS ABILITY:

• Ability to perform basic math skills and to use decimals to compute ratios and percentages.

LANGUAGE ABILITY:

• Ability to use a passive vocabulary of 5,000-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
• Ability to write complex sentences, use proper punctuation and use adjectives and adverbs.
• Ability to communicate in complex sentences, use normal word order with present and past tenses; good vocabulary.