Administrative Assistant

NHS Jobs; City of Norwich (NY); On-site; USD 26,000 - 33,000; Full time

Job summary

Norfolk and Norwich University Hospitals NHS Foundation Trust is recruiting for an Administrative Assistant/Receptionist role. The post involves working closely with patients, clinicians and administrative staff to coordinate outpatient appointments, handle enquiries, and maintain accurate booking systems.

The role requires courteous communication, data entry using patient databases, and adherence to RTT targets and Trust guidelines.

Responsibilities

• Deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required
• Booking or cancelling outpatient appointments
• Carrying out receptionist duties, including prioritising and arranging appointments and maintaining the appointment systems
• Updating RTT in accordance with Trust guidelines and maintaining PTL metrics
• Data management using departmental patient databases and keeping up to date with RTT training

Job description

Collaboration with Healthcare Professionals: Working closely with specialists, nurses, and other healthcare professionals provides a collaborative and team-oriented work environment. Administrative Assistants may act as a bridge between patients and healthcare providers, facilitating effective communication and coordination. Type/quality check patient letters relating to clinics in accurate and timely manner and be able to prioritise workload with the support from the Medical Secretaries/Admin manager.Deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required, this will include booking or cancelling outpatient appointments. Carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and coordinating the various clinics within the department.Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising departmental patient databases. Including keeping up to date with relevant RTT training and maintain knowledge of PTL and trust targets. Its expected the role supports maintaining the departments data quality PTL metrics alongside supporting administrative roles. Its expected the role supports maintaining the departments data quality PTL metrics alongside supporting administrative roles Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification. Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role Please note due to high volume of applications for some posts, this post may close before the displayed closing date.

Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust