Radiology Admin and Clerical Assistant

Norfolk and Norwich University Hospitals NHS Foundation Trust; City of Norwich (NY); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Flexible working hours

Excellent pension scheme

On-site cafes offering staff discounts

Free Park & Ride service

Salary Sacrifice schemes

Job summary

The Radiology Admin & Clerical team at Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking flexible and motivated individuals to join a dynamic team delivering a safe and effective Radiology service. We require candidates who are methodical, detail-oriented and able to work on initiative with excellent communication and customer care skills.

This varied role includes booking appointments by phone, sending letters, coordinating inpatient/ED appointments and greeting patients

Qualifications

• Excellent interpersonal communication and customer care skills.
• Ability to work in a systematic, methodical way and to prioritise workload under pressure.

Responsibilities

• Schedule imaging appointments for Ultrasound, X-Ray, CT and MRI, calling patients to confirm dates and provide prep information.
• Answer incoming calls promptly, assist patients, staff and healthcare professionals with queries, and manage voicemails and emails.
• Cover reception desks across the department to check in patients, liaise with wards and porters for inpatient scheduling.

Job description

Company: Norfolk and Norwich University Hospitals NHS Foundation Trust

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

The Radiology Admin & Clerical team looking for flexible and motivated people to join our team.

We are looking for people that are passionate about providing an exemplary service, to work as part of a dynamic team helping to a deliver a safe and effective Radiology service at the Norfolk and Norwich University Hospital.

The successful candidate will be able to work in a systematic and methodical way, using on their own initiative, be conscientious, and have excellent interpersonal communication and customer care skills. Applicants will have a keen eye for detail, with the ability to remain calm under pressure and prioritise workload.

This is a varied role including booking radiology appointments by phone with patients, sending letters, coordinating inpatient and ED appointments, and receiving patients on arrival.

Location and hours

We have both full and part time vacancies available – please include on your application any preferred hours.

Shifts are allocated on a roster basis with the earliest starting at 7am and the latest finish of 8pm. We provide a 7-day service therefore will include working weekends and bank holidays.

This is a multi-site role, working at the Norfolk and Norwich Hospital, the new Community Diagnostic Centre (based on NNUH site grounds) and Cromer District Hospital.

• Schedule Imaging appointments for a range of modalities; Ultrasound, X-Ray, CT, and MRI. This includes calling patients to agree the appointment date and time, giving directions and providing relevant information in preparation for their scan.
• Answer incoming calls in a timely manner, working with the team to manage voicemails and emails, assisting patients, staff and healthcare professionals with any queries.
• Covering various reception desks within the department, to arrive patients for their appointments and assist with queries. Some reception desks involve liaising with wards and portering services to arrange inpatient scheduling.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site cafes offering staff discounts
• Support in career development
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

1. To undertake all reception duties, as required, in a pleasant and courteous manner with patients, visitors and other hospital staff.
2. To liaise directly with Radiographers and other departmental team members, relaying information accurately and promptly.
3. To undertake and update Soliton, ICE and PAS training to enable the post holder to carry out their duties accurately and efficiently to ensure the efficient running of the department.
4. To be able to check ICE for electronic requests and deferred orders and register new patients on PAS in a timely manner to ensure the efficient running of the department.
5. To undertake PAS training to enable the checking, amending and registration of patient demographic details as necessary and the checking of patient activity within the hospital, including changes to clinic appointments.

Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

This advert closes on Sunday 15 Nov 2026