Administrative Assistant

First Student, Inc.; Cincinnati (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

First Student, Inc. is seeking an experienced claims support professional to assist adjusters with intake, documentation, and processing of transportation incidents.

You will organize driver and police reports, rosters, medical records, logs, and photos, while routing inquiries from law firms, insurers, parents, and medical offices. The role requires strong organizational and communication skills, comfort handling confidential information, and the ability to multitask in a fast-paced

Qualifications

• 3+ years of administrative experience, preferably in insurance, logistics, or claims support.
• Familiarity with legal and transportation terminology/documents is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Support claims adjusters in intake, documentation, and processing of transportation-related incidents.
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• Collect, organize, and manage driver reports, police reports, rosters, medical records, logs, and photos.
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• Receive and route calls, emails, and inquiries from law firms, insurers, parents, and medical offices.
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• Track compliance with transportation safety and reporting regulations.
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• Maintain electronic claim files in the claims management system.
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• Prepare and send claim-related communications such as letters and summaries.
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• Handle confidential information with discretion and professionalism.
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• Provide general administrative support and assist with special projects.

Skills

Organizational skills

Verbal and written communication

Multitasking

Professional correspondence

Attention to detail

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Microsoft Office

Claims management software

Job description

Key Responsibilities:

• Support Claims Adjusters in the intake, documentation, and processing of transportation-related incidents (e.g., bus accidents, student injuries, property damage).
• Collect, organize, and manage relevant documentation, including driver and police reports, student rosters, medical records, driver logs, and photographs.
• Receive and route calls, emails, and correspondence; professionally respond to internal and external inquiries (e.g., law firms, insurance companies, parents, medical offices).
• Track and document compliance with transportation safety and reporting regulations.
• Maintain accurate and up-to-date electronic claim files in the claims management system.
• Prepare and send claim-related communications such as letters, reports, and summaries.
• Handle confidential information with discretion and professionalism.
• Provide general administrative support and assist with special projects as assigned.

Qualifications:

• Previously Auto Claims experience is required
• High school diploma or equivalent (Associate degree or higher preferred).
• 3+ years of administrative experience, preferably in insurance, logistics, or claims support.
• Familiarity with legal and transportation terminology/documents is a plus.
• Strong organizational skills with high attention to detail and accuracy.
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Experience with claims management software (a plus, but not required).
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.