Administrative Assistant

FIRST GROUP AMERICA INC; Kentucky; On-site; USD 36,000 - 54,000; Full time

Job summary

FIRST GROUP AMERICA INC is seeking an experienced administrative professional to support claims operations in a transportation-focused environment. You will assist with intake, documentation, and processing of incidents, coordinating with law firms, insurance companies, and parents.

The role requires strong organizational skills, attention to detail, and proficiency in Microsoft Office, with preference for those familiar with claims management software.

Qualifications

• Auto claims experience required.
• 3+ years of administrative experience in insurance, logistics, or claims support.
• High school diploma or equivalent; associate degree preferred.
• Familiarity with legal/transportation terminology is a plus.
• Excellent verbal and written communication; strong organizational skills.

Responsibilities

• Assist Claims Adjusters with intake, documentation, and processing of transportation-related incidents (bus accidents, student injuries, property damage).
• Collect, organize, and manage driver and police reports, student rosters, medical records, driver logs, and photos.
• Receive and route calls, emails, and correspondence; respond to inquiries from law firms, insurance companies, parents, and medical offices.
• Track and document compliance with transportation safety and reporting regulations.
• Maintain accurate electronic claim files in the claims management system.
• Prepare and send claim-related communications such as letters, reports, and summaries.
• Handle confidential information with discretion and professionalism.
• Provide general administrative support and assist with special projects.

Skills

Auto Claims experience

Microsoft Office

Communication skills

Organizational skills

Multitasking

Education

High school diploma

Associate degree preferred

Tools

Claims management software

Excel

Job description

Key Responsibilities

• Support Claims Adjusters in the intake, documentation, and processing of transportation-related incidents (e.g., bus accidents, student injuries, property damage).
• Collect, organize, and manage relevant documentation, including driver and police reports, student rosters, medical records, driver logs, and photographs.
• Receive and route calls, emails, and correspondence; professionally respond to internal and external inquiries (e.g., law firms, insurance companies, parents, medical offices).
• Track and document compliance with transportation safety and reporting regulations.
• Maintain accurate and up-to-date electronic claim files in the claims management system.
• Prepare and send claim-related communications such as letters, reports, and summaries.
• Handle confidential information with discretion and professionalism.
• Provide general administrative support and assist with special projects as assigned.

Qualifications

• Previously Auto Claims experience is required.
• High school diploma or equivalent (Associate degree or higher preferred).
• 3+ years of administrative experience, preferably in insurance, logistics, or claims support.
• Familiarity with legal and transportation terminology/documents is a plus.
• Strong organizational skills with high attention to detail and accuracy.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Experience with claims management software (a plus, but not required).
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitve and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

MISSION

Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential.

FOCUS ON SAFETY

Safety is at the heart of everything we do.

CARE FOR OUR STUDENTS

Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure.

SURPASS CUSTOMER EXPECTATIONS

Go the extra mile to deliver an extraordinary experience for our customers and communities.

FOSTER TEAMWORK

Work together, act with integrity, respect each other, champion diversity and inclusion.

SET THE HIGHEST STANDARDS

Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence.