Administrative Assistant

Summit Physical Therapy; Chattanooga (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Life insurance

Short-Term Disability insurance

Paid time off

6 Paid holidays

401(k) with matching

Employee discount on services &产品

Job summary

Summit Physical Therapy seeks an Administrative Assistant to support billing and administrative operations at our Chattanooga, TN office. This role assists the billing, insurance, and referrals staff and reports to the Director of Administration.

Responsibilities include processing medical record requests, verifying insurance benefits, investigating claim denials, contacting patients about balances, and maintaining accurate documentation in the EHR and internal spreadsheets.

Qualifications

• Associates degree or higher is required.
• Medical office experience preferred.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks with accuracy.
• Proficient with Microsoft 365, especially Excel.

Responsibilities

• Process incoming medical record requests.
• Verify insurance benefits and eligibility.
• Investigate insurance claim denials and billing issues.
• Contact patients about outstanding balances.
• Maintain documentation in the EHR and internal spreadsheets.

Skills

Communication

Multitasking

Problem-solving

Attention to detail

Teamwork

Independent work

Education

Associates degree or higher

Tools

Microsoft 365

Excel

Job description

The Administrative Assistant’s role is to support the daily operations of the billing & administrative departments. It is the main responsibility of the Administrative Assistant to provide support to the billing, insurance, and referrals staff by assisting in their daily operations as needed. This role reports directly to the Director of Administration.

Job duties are not limited to, but do include:

• Processing of all incoming medical record requests
• Assisting with verifying insurance benefits and eligibility for incoming patients
• Investigating insurance claim denials and other billing related issues
• Contacting patients regarding collection of outstanding balances
• Maintaining accurate documentation both within the EHR system as well as internal spreadsheets & files

Qualifications:

• Previous medical office, billing, insurance, or healthcare administrative experience is required
• Intrinsically motivated with problem-solving abilities
• Strong attention to detail, above average organizational skills, and prioritizes accuracy
• Excellent communication and customer service skills
• Ability to efficiently manage multiple tasks and priorities
• Comfortable working independently as well as collaborating with a team
• Proficient with Microsoft 365 (Excel experience preferred)

Schedule:

• Monday through Friday, 8:00 AM – 5:00 PM

Pay Rate:

• Hourly
• Employee discount on services & products
• 401(k) with matching
• Health insurance
• Vision insurance
• Life insurance
• Short-Term Disability insurance
• Paid time off
• 6 Paid holidays
• Bonus opportunities

Education:

• Associates degree or higher

Work Location:

• On-site at our corporate office in Chattanooga, TN