Administrative Assistant

Pacer Group; Boston (MA); On-site; USD 63,038,976 - 74,500,608; Part time

Job summary

Pacer Group is seeking an Administrative Assistant (Front Desk) to support the OB/GYN Unit onsite in a fast-paced hospital setting. You will be the first point of contact, manage patient check-in/check-out, and coordinate appointments using Epic EMR.

The role requires strong customer service, excellent communication, and meticulous records management. Onsite 13-week contract with standard clinic hours and HIPAA compliance.

Qualifications

• Prior front desk, receptionist, or administrative assistant experience required.
• Epic EMR proficiency required.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and time management abilities.
• Proficiency with Microsoft Office applications.

Responsibilities

• Greet patients, visitors and staff; manage front desk operations.
• Verify patient information and coordinate check-in/check-out processes.
• Schedule appointments and respond to inquiries.
• Maintain accurate patient records in Epic EMR.
• Collaborate with clinical staff to support operations.
• Ensure HIPAA compliance and confidentiality.

Skills

Front desk experience

Customer service

Check-in/out management

Epic EMR proficiency

Verbal & written communication

Organization & multitasking

Phone handling & scheduling

Microsoft Office

HIPAA knowledge

Tools

Microsoft Office Suite

Job description

Job Title: Administrative Assistant (Front Desk)

Work Arrangement: Onsite

Employment Type: Contract

Duration: 13 Weeks

Schedule: Monday – Friday | 8:00 AM – 4:30 PM (8 Hours/Day, 40 Hours/Week)

Pay Rate: $22.00/Hr. - $26.00/Hr. On W2

Deadline: 8/26/2026

Skills Required

Primary (Must-Have)

• Prior front desk, receptionist, or administrative assistant experience.
• Strong customer service and interpersonal communication skills.
• Experience managing patient check-in and check-out processes.
• Proficiency with Epic EMR system (Required).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to manage phone calls, appointment scheduling, and patient inquiries.
• Experience maintaining accurate patient records and documentation.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
• Ability to work efficiently in a fast-paced healthcare environment.

Secondary (Good to Have)

• Previous experience in a hospital or healthcare setting.
• Experience supporting an OB/GYN department or women's health practice.
• Knowledge of medical terminology.
• Familiarity with HIPAA regulations and patient confidentiality standards.
• Experience coordinating with physicians, nurses, and clinical staff.
• Ability to prioritize multiple responsibilities while maintaining professionalism.

Position Overview

We are seeking a professional, organized, and customer-focused Administrative Assistant (Front Desk Associate) to support the OB/GYN Unit. This individual will serve as the first point of contact for patients and visitors, providing exceptional customer service while managing front desk operations and administrative functions. The ideal candidate is detail-oriented, experienced with Epic EMR, and thrives in a fast-paced hospital environment.

Front Desk Operations

• Greet patients, visitors, and staff in a courteous and professional manner.
• Serve as the primary point of contact at the front desk.
• Manage patient check-in and check-out processes efficiently.
• Verify patient information and ensure accurate documentation.
• Schedule appointments and coordinate patient visits.
• Answer incoming phone calls and respond to general inquiries.
• Provide information and assistance while maintaining patient confidentiality.
• Direct patients and visitors to appropriate departments as needed.

Administrative Support

• Maintain accurate patient records using Epic EMR.
• Perform data entry and update patient information.
• Prepare and organize administrative documents and reports.
• Support clinical staff with administrative tasks as assigned.

Coordination & Communication

• Collaborate with physicians, nurses, and other healthcare professionals to ensure smooth daily operations.
• Coordinate patient flow to support an efficient clinical environment.
• Communicate effectively with patients, families, and internal departments.

Compliance & Documentation

• Ensure compliance with HIPAA and hospital policies regarding patient privacy.
• Maintain confidentiality of patient records and sensitive information.
• Follow established administrative procedures and documentation standards.

Minimum Qualifications

• Prior front desk, receptionist, or administrative assistant experience.
• Proficiency with Epic EMR (Required).
• Strong customer service and communication skills.
• Excellent organizational, multitasking, and time management abilities.
• Proficiency with Microsoft Office applications.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Previous experience in a hospital or healthcare setting.
• Experience supporting an OB/GYN clinic or women's health department.
• Familiarity with medical terminology.
• Knowledge of HIPAA compliance and healthcare administrative procedures.
• Experience coordinating patient scheduling and registration.
• Onsite position within a hospital-based OB/GYN department.
• Fast-paced clinical environment with frequent patient interaction.
• Collaborative work with physicians, nurses, and administrative staff.

EEOC Compliance

We are an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Disclaimer

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications, experience, and business needs.