Administrative Assistant

Community Health Systems; Birmingham (AL); On-site; USD 36,000 - 54,000; Full time

Job summary

Community Health Systems in Birmingham, AL seeks a Clinical Operations Assistant to support discharge planning and care transitions under the supervision of a Case Manager. You will coordinate post-discharge services, maintain documentation, and communicate with patients, families, and providers.

This role emphasizes empathy, strong organization, and collaboration within an interdisciplinary team to improve care quality and ensure smooth patient transitions.

Qualifications

• 1-3 years of experience in a healthcare or patient services role.
• Knowledge of medical terminology and basic ICD-10 and CPT coding.
• Proficient in electronic medical record (EMR) systems and basic computer applications.
• Strong communication skills, both oral and written, with the ability to interact professionally with diverse stakeholders.
• Effective organizational and time management skills; ability to manage multiple tasks simultaneously.
• Demonstrates empathy and support when working with patients and families.
• Strong problem-solving skills and ability to work in a fast-paced environment.

Responsibilities

• Coordinate discharge planning and post-discharge services.
• Facilitate communication between patients, families, and providers.
• Maintain accurate records and perform data entry.
• Schedule follow-up appointments and transportation.
• Facilitate and track clinical reviews and authorization requests with payors.
• Support quality improvement initiatives aimed at enhancing care coordination.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Medical terminology

EMR systems

Communication

Organizational skills

Empathy

Problem solving

Education

High School Diploma

Tools

EMR software

Job description

Job Summary

The Clinical Operations Assistant supports the coordination of discharge planning and care transitions under the supervision of a Case Manager. This role serves as an interdisciplinary team member and contributes to efficient care delivery by coordinating post-discharge services, managing documentation, and facilitating communication between patients, families, and healthcare providers. The Clinical Operations Assistant performs responsibilities in a manner that reflects sensitivity to patient needs and supports quality outcomes aligned with hospital goals.

Essential Functions

• Assists with discharge planning by coordinating post-discharge services, such as home health, transportation, or durable medical equipment.
• Facilitates insurance authorizations for post-acute care at skilled nursing facilities or inpatient rehab.
• Communicates with patients, families, providers, and external organizations to ensure timely and appropriate care transitions.
• Maintains accurate and organized records, performs data entry, and processes necessary paperwork related to patient care coordination.
• Schedules follow-up appointments, transportation, or other services as directed by the Case Manager.
• Facilitates and tracks clinical reviews and authorization requests with payors by ensuring accurate and timely delivery of clinical documentation.
• Supports quality improvement initiatives aimed at enhancing care coordination and patient satisfaction.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 1-3 years of experience in a healthcare or patient services role preferred

Knowledge, Skills and Abilities

• Demonstrated knowledge of medical terminology and basic understanding of ICD-10 and CPT coding.
• Proficient in electronic medical record (EMR) systems and basic computer applications.
• Strong communication skills, both oral and written, with the ability to interact professionally with diverse stakeholders.
• Effective organizational and time management skills; ability to manage multiple tasks simultaneously.
• Demonstrates empathy and support when working with patients and families.
• Strong problem-solving skills and ability to work in a fast-paced environment.

Job Info

• Job Identification 163931
• Job Category Allied Health
• Posting Date 09/09/2026, 07:19 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Job Shift Day
• Locations 3690 Grandview Pkwy, Birmingham, AL, 35243, US