Administrative Assistant

Public Utility Commission of Texas; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Public Utility Commission of Texas is seeking an Administrative Assistant to provide complex administrative support for the Agency Operations division. The role includes coordinating training registrations, maintaining files, scheduling, and serving as the front desk backup.

The ideal candidate has a HS diploma or GED with 3+ years of administrative experience and will work standard hours in an in-office setting, Monday through Friday, 8:00 a.m. to 5:00 p.m. Telecommuting is not offered.

Qualifications

• HS Diploma or GED and 3+ years of full-time administrative support experience.
• Ability to perform complex administrative tasks and office support.
• Experience coordinating trainings and maintaining files.

Responsibilities

• Provide administrative support to division programs and staff.
• Coordinate employee training registrations and maintain files.
• Serve as daily backup to front desk reception.

Skills

Administrative support

Scheduling & coordination

Communication skills

Education

HS Diploma or GED equivalent

Job description

The Public Utility Commission of Texas: Your Gateway to a Fulfilling Career!

The Public Utility Commission regulates the state’s electric, telecommunication, and water and sewer utilities, implementing respective legislation and offering customer assistance in resolving customer complaints.

Join a Team Dedicated to Public Service

Are you passionate about making a positive impact on the lives of Texans? We are committed to building a highly skilled workforce. Our team boasts a wide range of expertise, from legal and engineering professionals to dedicated administrative staff. What unites us is our dedication to serving the public and our commitment to protecting customers, fostering competition, and promoting high quality utility infrastructure.

Make a Difference with Us

We recognize the importance of motivated and knowledgeable staff to accomplish our critical mission. If you're eager to contribute to ensuring compliance within the electric, telecommunications, and water and sewer utilities, we want to hear from you! A career at the PUC will not only expand your professional horizons but also make you part of a highly motivated, technically skilled, and supportive team environment.

Competitive Benefits Package

In addition to a positive and family-friendly work culture, the PUC offers a comprehensive benefits package to its employees.

For a detailed overview, please visit:

https://www.puc.texas.gov/HumanResources/Home/Benefits

DIVISION – Agency Operations

About the Agency Operations Division

The Agency Operations division is the administrative backbone to the PUCT and has several departments within the division that play an integral role to the everyday operations of the agency. The division is comprised of Agency Counsel, Central Records, Library, Financial Resources, Human Resources, Facilities, Information Technology, and Learning and Development.

Agency Counsel

Agency Counsel provides legal advice and guidance to the commissioners, executive management, and other divisions relating to legal matters affecting the operation of the agency in order to minimize risk, facilitate decision-making, and ensure compliance with statutory and regulatory requirements and PUCT policies and rules. The division processes the agency’s Public Information Act requests, advises on contracting and procurement processes, assists with the development of internal policies, conducts internal investigations and advises executive management, serves as the agency’s ethics advisor, provides training to agency employees, and provides advice on special projects as assigned.

Central Records

Central Records receives and processes filing submissions for cases before the Commission. Staff members assist customers, utility representatives, the public, and staff with filing documents in docketed cases and ongoing agency projects.

Filed documents include pleadings, testimony, briefs, affidavits, requests for information, rulemakings, registrations, tariffs, certificates of convenience and necessity, sale, transfer, and mergers, interconnection agreements, ADADs, and annual reports. Staff also reviews filings and evaluates documents for compliance with federal and state privacy laws prior to processing. Central Records processes confidential materials, workshop and open meeting transcripts, and agency publications and works with the Financial Resources Division on billing and payments for registrations, copies, and publications.

Library

The PUCT Library offers a dynamic research collection of books, periodicals, technical standards, legislative and government documents, newspapers, and online databases pertaining to law, energy regulation, electricity, water, telecommunications, engineering, and utility finance. The PUCT Librarian is experienced in legislative, energy, business, and financial research and assists commissioners, staff, and the public with a variety of inquiries.

Financial Resources

Financial Resources is a critical backbone for the Commission and one of the many facets of the Commission’s Operations Division. Tasked with a plethora of assignments, much of Financial Resources’ work goes on behind the scenes. The invaluable staff of the Financial Resources department care for all of their activities, making sure the PUCT remains in compliance with Texas state laws, Texas Comptroller requirements and Legislative requirements.

Human Resources

Human Resources supports the PUCT’s mission with the belief that our people are the agency’s most valuable resource. We partner with employees and agency leadership to attract, develop, support, and retain a highly qualified workforce while fostering a workplace where employees are valued, supported, and equipped to succeed.

The Human Resources Department provides comprehensive workforce services, including recruitment and staffing, classification and compensation, benefits and leave administration, employee relations, performance management, onboarding, and workforce planning. HR also develops and administers human resources policies and procedures, provides guidance and support to employees, provides human resources guidance and training to supervisors, and promotes fair, consistent, and effective practices that support our people and advance the agency’s mission.

Information Technology

Information Technology (IT) provides support for the technological needs of the Public Utility Commission of Texas (PUCT) commissioners, executive management, and agency staff members. These technological needs encompass the management of PUCT’s internal business systems, computing infrastructure, and information security program. IT is organized into three teams: Technology Support and Operations, Application Development, and Information Security.

Technology Support and Operations supports the agency desktop environment by installing, maintaining, and troubleshooting workstation software and hardware, and optimizing staff’s ability to use their computer resources. Additionally, they manage the agency’s servers, perform systems management and integration, and support resolving IT related issues for staff.

Application Development creates and maintains support for over 50 internal and external business applications, provide application support to PUCT staff and external customers, databases administration, and perform business analysis and project coordination.

Information Security oversees the planning, implementation, and monitoring of security measures for the protection of information systems and infrastructure.

Learning and Development

The Learning and Development program fosters a culture of learning at the PUCT and works to meet the needs of our staff. Those needs can be division specific, subject-matter specific, and individualistic. By investing in professional development, the PUCT can more effectively serve Texans.

Services provided by Learning and Development include:

• An array of professional development options by offering a range of learning opportunities to help employees excel in their career from facility tours, workshops, to utility conferences.
• A learning platform where employees have access to training resources designed to enhance an employee’s skills and knowledge.
• Knowledge-sharing sessions that allows employees to be a part of the agency’s learning community where employees can share their PUCT experience and knowledge.

Looking to take the next step in your career? Ready for a meaningful career in public service?

The Public Utility Commission of Texas (PUCT) has an opportunity for a motivated professional to help advance the agency’s mission and support critical work for the state of Texas.

Agency Operations is seeking a Administrative Assistant to perform complex to advance administrative support work for Agency Operations. Work involves providing administrative support to division programs and staff, including the dissemination of information, coordinating employee training registrations, developing and maintaining files, scheduling, and performing other administrative work. This position also provides daily backup support to the agency’s front desk reception office.

The ideal candidate should possess the following minimum qualifications. Applicants must meet all the required minimum qualifications to be considered for this position.

Administrative Assistant III

HS Diploma or GED equivalent and a minimum of three years of full-time work experience performing administrative support work in an office environment.

Administrative Assistant IV

HS Diploma or GED equivalent and a minimum of four years of full-time work experience performing administrative support work in an office environment.

Administrative Assistant V

HS Diploma or GED equivalent and a minimum of five years of full-time work experience performing administrative support work in an office environment.

Preferred Qualifications

• The ideal candidate will also possess one or more of the following preferred qualifications:
• Experience performing administrative support work with a Texas state agency or other government organization.
• Experience providing administrative support in an administrative office.
• Experience assisting with Learning & Development activities, such as training registrations.

WORK SCHEDULE

The PUCT operates on a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Employees may request an alternative work schedule in accordance with the PUCT's Alternative Work Schedule Policy. Approval of such requests is based on business needs and management discretion and is not guaranteed.

This position is not eligible for telecommuting and requires in-office attendance, Monday through Friday.