Administrative Assistant

city of americus; Americus (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

City of Americus Welcome Center Attendant is a frontline customer service role within the Tourism Department, welcoming travelers and visitors, providing directions, and sharing information about Americus and local attractions. The position supports event planning, maintains pamphlets and maps, and answers phone inquiries.

Education requires a high school diploma or GED; candidates should have at least three months of customer service experience.

Qualifications

• Education: Requires High School graduation or GED equivalent.

Responsibilities

• Greet visitors and ascertain nature of visit.
• Provide directions and conduct tours.
• Answer phones and relay messages or direct calls as needed.
• Provide information about the city, county, state, local restaurants, lodging, attractions, sites, history, parks, recreation facilities, education, quality of life, and other issues.
• Assist in planning for special events, trade shows, conferences, conventions, or workshops.
• Maintain pamphlets, brochures, and maps; refill supplies and remove outdated materials.

Skills

Customer service

Communication

Tourist information

Education

High School diploma or GED

Job description

The purpose of the Welcome Center Attendant classification within the Tourism department is to provide customer service to travelers, tourists, visitors, new residents, residents, or other individuals visiting or calling the Welcome Center, as well as promote the community to encourage people to visit Americus.

*The functions listed below are those that represent most of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Perform customer service functions by greeting visitors and ascertains nature of visit.
• Provide visitors with directions to various destinations and conduct tours.
• Answer the telephone and relays messages or directs calls to appropriate personnel and, returns calls as necessary.
• Provide information related to the city, county, and the state, on local restaurants, lodging, attractions, sites, history, parks, recreation facilities, education, quality of life, and other issues.
• Assist in planning for special events, trade shows, conferences, conventions, or workshops.
• Maintains supply of current pamphlets, brochures, and maps; refills depleted supplies as needed; removes outdated materials for disposal.

• Performs related work as assigned.

Education: Requires High School graduation or GED equivalent.

Experience: Requires three months experience in records keeping, customer service or closely related experience.

Required Certifications and Licenses Valid in the State of Georgia.

• None.

Physical Demand

*Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Sedentary Work – Involves lifting no more than 10 pounds at a time, and occasionally carrying objects weighing up to 5 pounds.

Work Environment (Unavoidable Hazards)

*Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

• None.